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Reviews to Toys"R"Us
The Bay Plaza is the WORST! Just called to get some info I couldn't find on line. The girl I spoke to was so rude and so uniformed! When I asked to speak with someone who did actually know something, she hung up! Totally unprofessional staff that knows nothing and they NEVER answer the phone. TWO THUMBS DOWN!
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This store allowed my Visa card to be used criminally and charged over $400.00 unaware to me. I live 2000 miles away and I have never visited this store in my life. The management should be more careful when criminals steal products with a fake credit card. My bank had to eat the loss of the following illegal purchases: $326.61, $13.54, $75.02, all scammed on 12-15-2015. Avoid this den of thieves. Was this an inside job? I will never know. I hope all these toys blow up in the face of this criminal who got merchandise illegally and who makes all of us pay higher prices for everything. This is such a rip off!
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The prices are higher than the Internet. I seen a toy online for 34.99. The store had it marked for 59.99. I walked around the entire store for assistance , there was none! When I finally found someone and told them I needed help, he only pointed me in the direction that I already looked in. I will never visit this location again.
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Beware dont buy any specialty gift cards like steam prepaid card,psn cards.they dont know how activate it and wont give you your money back.
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Store is really bad. The service is terrible, more than once someone said to me they are going to check on a product and left or never came back, when u find a manager and tell them then ask about the product they really don't know anything at all. Bad experience, just pay more money and order ur product or go somewhere else its worth it
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