Town Subaru

I honestly don't know about this place anymore for service. Majority of times I go there for an oil change I end up being up sold on other service that is recommended or that my car "needs" and end up with a bill for $700-800. How do we even know something is being flushed or just drained and refilled which costs a lot less. Last time I went for regular service unrelated to this they recommended "flushing" my transmission fluid and differential fluid. My car isn't driven hard and it has low mileage so how can my differential fluid be so dirty that it needs to be flushed and not just drained and refilled for less cost? I hope to god they are actually doing what there saying because I'm thinking about installing hidden cameras in my car to keep dealerships honest. I don't mind paying extra for dealer service but it just seems that the up selling is a little bit ridiculous over here as it is at all dealerships. But being a loyal customer they need to show just a little respect for my wallet as they get all my service business since I bought the car new. I'd actually like to be shown my transmission and differential fluid is actually "dirty" FIRST before I pay $500 for these fluids to be "flushed" and refilled. I didn't bother pushing it or asking to see the fluids because it was early I was tired and I had already been there over an hour waiting for the regular service to be done so I did pay for the "flush job." I'm a very loyal customer who drives an hour out of my way to go here because I can't trust the Subaru dealer located right next to me after a bad experience there(my first and last time I went) which I called them out on and they just acted like nothing happened (I did get refunded at that dump). I'm going to have to seriously consider where my future sevice business is done after this last experience. A regular drain and refill of transmission and differential fluid would have probably cost about $100-200 vs the "flush" at around $500. Why don't they ever offer to show us these "dirty" fluids? Make this and every dealer PROVE to you FIRST that your fluids are "dirty" and you need the "flush" as opposed to the simple drain and refill before you let them flush your money down the drain like they just did with mine.

I'd like to add that day I had a $126 credit that Town Subaru gave me for being a long time customer ( I believe it's some kind of points program that builds up depending on how much service you've done) and when I made my service appointment online I mentioned in the notes section that I'd like to apply that $126 to my service for that day. Then when I got to Town Subaru I told my service advisor that I have that $126 credit which I'd like to apply for that day's service, he said no problem. When my service was done 4 HOURS LATER and I went to pay that same service advisor he did not apply that credit. I had to remind him AGAIN. So after 4 hours of waiting I had to remind this sorry sack how to do his job. Did he forget on purpose? My guess is yes or he's just extremely stupid and lazy. This particular service advisor acts like he's literally retarded. It's gotta be an act, no one is that stupid or incompetent. This is really, really bad business. I've been coming here for 6 straight years and 95% of that time I let them do whatever they say needs to be done to my car. I'm going to personally go over and inspect my car tomorrow and make sure every fluid and filter that Town Subaru changed, flushed or refilled was actually done. I will also be checking to make sure that anything else that was ever done over there was actually done. Subaru's last a long, long time if regular oil changes and regular minor maintenance service is actually done. I'll be making sure I've been getting what I've paid for all these years. I'm hoping my car wasn't sabotaged, I'll know tomorrow or by Monday at the latest. I'm pissed off.

I just popped the hood to my to my car and I see the power steering fluid level is way too high. I paid EXTRA for a power steering "flush" from Town Subaru recently. Getting my car REINSPECTED!

Heading into my first car purchase, I was a bit cautious about the dealers. I heard many stories how they will try to swindle you and not have your best interest at heart. That was quickly put to rest on how well the staff are trained and nice to me. The salesman who helped me (Jorge) provided top notch customer service. I felt like I was part of the family and throughout the all week ordeal it took for me to get the car he never stopped working for me. I finally got my car and I'm proud to say I would continue being a town motors customer.

P.S ask for Jorge Bautista, he would take care of you!

I bought an Impreza from Jorge at this location, my very first car, and I must say that I had a wonderful experience. Jorge was professional, listened, and was willing to work with me about which car I wanted, which was SO much better in comparison to other typical dealerships.

I went to three other Subaru dealerships, and I must say that they could not care less about what I wanted. I'm the customer for heaven sake! It's all about what I want! I had one employee at a Subaru dealership tell me that if I wanted a car within my budget, then I should go to a different car dealer. Who does that? I've worked in customer service for nearly a decade and would never even dream of saying that to a customer.

In light of my customer service experience, I must say that Jorge and his fellow staff I was able to meet were wonderful. When Jorge said he would call me for updates on the models coming in and he called, without fail, and that's service I respect and would recommend to anyone looking for a Subaru. And I know that I can trust them with my needs in the future.

Very good dealership, no BS on price and when they told me the car was there, it was there. Also very quick on paper work and excellent follow up.

Quentin Lamb, the sales person I worked was worked with me on financing and helped out quite a bit. Also they were kind enough to offer me extended warranty at a very reasonable price, certainly helped with my peace of mine.

I am dealing with high level corporate relocation and some of my clients need a smooth and quick transaction to purchase a new vehicle. I am experienced with people and always hesitant to get my clients to car dealerships. I always visit the dealership before I bring my client there to ensure a pain free and flexible transaction.
At this dealership Rolf Hansen was the excellent choice. The quality of information, accuracy and professionalism was the highest that you can get. My VIP client had an easy transaction and in a couple of hours she drove home with her brand new vehicle. The manager was doing his job right without being over the top selling unnecessary extras. All and all EXCELLENT!
Now I know if I am looking for a Subaru or a Lincoln my exclusive sales professional will be Rolf Hansen. Thank you Sir!