Total

I wish I saw those comments before I contacted them.
Horrible experience - Customer service is a foreign concept to them.
I cancelled the contract within the allocated time but they charge your account the very day, they collect your info and then they don't want to issue a refund.

Just look at their BBB rating...it is F for a reason.

UPDATE: The company folded - be careful for I am sure they will soon incorporate under a new name.....

Do not use this company. It was nothing but headaches the entire time. You can never get a hold of anyone. They finally finished the job in December and left garbage. We requested them to take care of the garbage. They sent a waste management bag. It is May and the bag is still sitting there. They are not returning our calls and have not sent Waste Management to pick it up. When we called Waste Management they said it would be $181 to pick it up. Now we know why they are not returning our calls. They are sticking us with the bill to have the garbage removed. This has been the kind of service received the whole time dealing with them. They wanted to collect the money for the job before they finished. Good thing that didn't happen, because judging by what happened with the garbage---they would have never finished the job.

I was told the project was going to take only 2 months to be completed, it actually took 7 MONTHS to allegedly finish. Still to this day, there are several problems with the project. It took the company a month to fix molding in the ceiling after complition of the project. The finish product is less than desirable. I am going to try to post pictures and videos of the finish product. BE AWARE OF THIS COMPANY, I can not recomend this company to anyone. BTW the $100 per day offer for being late is not true. The warranty is also not true. A very dishonest company, I have learned my leason and will never hire anyone affiliate with this company.

Our renovation was stated a month late, but when our appointment set finally set up they were on time. Our project manager Shawn was great he was a real professional.
He always cleaned up after himself. He did a great job with our shower install. We are very happy with the job this company did. We would recommend this company to our friends and family.

Energy Solutions by Total is not telling you all of the facts about their solar panel package. If you are interested in solar panels for your home, please read this review. These are some important points I wish I knew before signing the contract.
1. No such thing as “at no cost to you”. You will need to take out a $40K - $50K personal loan to pay for the panels. They tell you there will be a tax rebate of 30% you can put against the loan, but their contract states they have 180 days (about 6 months) to finish the job. Therefore, if you sign in July 2013 and the panels are installed in January of 2014, you won’t see the rebate money until you file taxes in 2015. Think about how long will you be paying off your personal loan before your electricity is really free.
2. Energy Solutions claim they will pay for your loan the first year. Not true. We had our salesman write on the contract that they would pay for our loan the first year (part of the reason why we signed) and was later told this was impossible. What they do is find you an expensive loan with no interest for the first year. No payment to your principle or interest is paid at all. At the end of the interest-free year, it is up to you to become approved for a personal loan to pay off their high-interest one. If not, you will be stuck with a crazy interest rate like a credit card you signed up for in college to get the funny t-shirt and ended up maxing out.
3. If you think you will be able to get electricity when your town has a blackout, think again. The solar panel system Energy Solutions uses does not have a storage unit. It is directly linked to the power company. If the power goes out, your connection will need to be shut off as well so workers don’t get shocked when repairing down lines. If you want a generator hooked up to your natural gas line, Total Remodeling will certainly sell you one for an additional $10K - $15K.
4. Energy Solutions will tell you the solar panels will increase the value of your house. When I asked my realtor, she said it will make your house more attractive to some people. Others will not like the look and/or maintenance. If you want guaranteed increased value on your home, upgrade your kitchen and bathrooms. If you plan on living in your house for 20+ years and aren’t worried about selling your home, personalize it however you like.
5. If your roof isn’t new you will be advised to get a new one before any solar work can be done. And guess what? Energy Solutions by Total Remodeling can do that for you. They will also try and upsell you on any other additional work you need done on your house. It is hard to resist when they are playing on your compassion to save the planet. If you are making this part of your house green, you should really consider putting in new energy efficient windows and doors too – we can do that for you…and we can insulate your attic and garage....
6. Lastly, if you are looking for reviews about Energy Solutions by Total because you have a salesperson standing in your house right now wanting you to sign a contract….wait. This is a huge investment. $40K - $50K is nothing to decide on a whim. Sleep on it and make sure you are financially ready. Credits and rebates from the government and the power company may not cover your monthly loan bills.
I am not a solar panel expert by any means. This is just to inform people that they really need to do their homework before jumping into things. Hope it helped!