Toga Bike Shop

Walked into store with some time on my hands to get some advice on a road bike that I wanted to purchase. Was warmly greeted as soon as I entered store, but then left to wondering for 20 min some young lady entered after me and she got all the attention. Touch a few things just to see if someone would say something they paid me no mind. Well I'll take my money elsewhere.

Toga is one of the small group of really great bike shops. The shop owner Luis Vieira is an ex racer like most of the staff. He has been in the business for +20 years and will always try to do what's best for the customer. I have a collection of bikes - everything from a 1982 Lotus Supreme to a 2015 S-WORKS Venge (which I purchased at Toga).

The staff is awesome - and will always try to recommend what's best for the customer and the situation. Having said that - knowledge means a lot. The more you know the more you realize how experienced they are.

The behavior pf the staff is quite well and acknowledge. I got my bike serviced in quick time. I will surely recommend to my friends....

Great place to pick up some bars and offers great water with ice cubes and air pumps out front. The store is also kind enough to offer use of bathrooms for us cyclists making our training rides up north or south. Great helpful staff and the mechanics do a good job of tuning up or fixing minor bike problems. Nice varied inventory of items and the store is large to carry a variety of bikes.

I have to comment on both the people and the shop. I have been going to the shop for about 6 years and have brought the shop significant business throughout that time. I want to thank Tony and Chris for their years of assistance, help and support. They have been marvelous. I want to thank Wendy for keeping my bike up to shape. As for the shop, I have no intention of ever patronizing the shop again. I had a Quintana Roo on layaway for about a year. I was in the shop a number of times to see it. While I say it was a Shram Red component set (which was the initial draw on the bike) they say it was not. This past weekend, the bike was sold out from under me without any real explanation. While the shop is offering a discount on another bike, the discount is not uncommon to cyclists and it is my position that they should not be making additional money on a sale when I am certain that they made money on the bike OF MINE that they sold. I would recommend that if you are a committed Toga loyalist you do significant research before purchasing any major equipment there. I would also speak with Tony and/or Chris if you want the most honest response. I also strongly suggest that you look around at other shops. I, unfortunately, will not be going back there.