Thrifty Car Rental

Everything was fantastic. Car was great and your front desk people were great. Will use again. Thanks.

Joe Grieco runs a tight ship but does so with a velvet hammer. In the last 2 months I've had to rent from the JFK location 3 times and each time it has been better than the last. I've been a Blue Chip member since 2007 and have been pleased throughout my experiences with Thrifty.

This last time renting (Fri Jan 22nd 2015), I needed to get out of the city before the storm hit in order to make it to my daughter's 13th birthday in Miami. Joe overheard me discussing the plans and realized the car I had wouldn't meet my needs. He gave me a deep discount & prefaced that my safety was his primary concern.

Thank God I heeded his advice and made the extra investment in our safety. While there were cars getting stuck on either side of us the Toyota 4-Runner we rented glided through like an Olympic skier.

Ask for Mariana or Derrick when you get to the counter and you will be treated like lifelong friends. Thank you again Joe and everyone at Thrifty!!

Picking up/dropping off at JFK is always a bit more inconvenient, but at half the price, Thrifty was worth it. Knocked off one star because we had reserved an SUV and they provided us with a mini-van (which we were less than thrilled about), but it got the job done, nonetheless.

After reading the other reviews, I wonder if I just got lucky, but I had a quick and easy process both coming and going. The most difficult part was finding the actual rental location.

Very bad experience. We got there about 3:15pm with a huge queue on arrival, only one lady attending in the counter and two other guys doing "God knows what"!!! Anyway despite of the short staff I was quite patient waiting for my turn and even trying to make things faster and easier for the agent. I had reserved a Dodge Avenger after almost 1hr waiting to be attended the lady said I was going to get the car I reserved. I said great at least we are getting the car we want : ) I was seeing everyone who came after me leaving when about 5pm I was still waiting for the car to come then I approached the counter and the lady said they were cleaning the car and it should arrive "shortly". Long story short the car was not what I reserved and I left the rental company at 5:30 after almost 2.5. My day was completed wasted along with my plans and what is even worse I had already pre-paid all costs for the car returned with full tank clean in perfect condition and still was charged almost 200$ for GOD KNOWS WHAT!!!