Three County Volkswagen

Three County Volkswagen Service plays you for a fool. They charge twice as much as surrounding Volkswagens on certain jobs albeit they are nice at the counter. I would not recommend going to this Volkswagen for Service.

My Experience:

I had a nine o'clock morning appointment to get my keys programed. They charged $120 for the programing which should have taken all but 20-30 minutes. I was quoted around $50 at Ginsinger Volkswagen but they were booked for the week.

I sat there for about 2.5 hours watching TV. Towards the end I was told that the technician had trouble programing the key fob remote access to my car. It would take an additional $120 to try and figure out the problem. I decided for them not to go ahead and try to figure it out myself.

After receiving my two keys I head outside and attempt to program my remote key using Volkswagen's standard procedure and got it on the first try. Why did the technician have such a hard time doing this? I feel like I was played because the technician knows how to program keys and remote access, they do this job all the time.

-Chris

I got my new car almost a year ago now and never gave these guys a well deserved 5 star rating. Not only that buying and working with Dino was easy, but even more important the after sale service is the best I've ever experienced. We all know that dealing with service can be painful and aggravating but these guys found a solution and made it a positive experience whenever I made a visit. Thank you All at Three County VW!

I can only complain two issues:
- very poor customer waiting area,
- too much time to wait there to get the work done. As I was said 1 hour waiting, it took almost 3 hours.
Otherwise, the work is satisfying, and they are kind to respond to the costumers.
The facility of the waiting area and the delay led to give 3 stars.

I have recently purchased two vehicles from Three County Volkswagen after being referred from a friend. First, in March of 2015 I purchased a pre-owned Jetta with the help of salesman Gary Santostefano. I was so pleased with the entire process, I returned to Three County in August to purchase a new Touareg; although this was not a normal sale: Three County was able to get me out of a competitors lease early and into a Touareg. What I thought would be a difficult process was a breeze. The entire staff, from service, sales, finance and ownership were all courteous and knowledgable. I have already gotten both vehicles serviced for routing maintenance (oil changes etc.) and have had nothing but the best experience possible. Most of the time I dread going to a car dealership. This is not the case when considering Three County as they make you feel at home. I have owned other auto brands in the past, and this dealership will keep me going back to VW. I highly recommend VW and more so, this dealership.

I made an appoint, i got there and they are tell me i have to wait to see if the can look at the car 3 days after Bad costumer service, service sucks they wash there hands by blame it all on you are f$@&& serious!!!!! Pls take your car to a different dealer this dealer doesn't represent de VW brand