The UPS Store

the employees are extremely rude and unhelpful to customers and unable to properly do their job. I tried sending myself a package from here to where I am staying in New Orleans. There was a typo on the address so it said 200 LaSalle St instead of 200 LaSalle Ct. Because of this the package of was sent back. When I realized this I payed for it to be sent again with the correct address. They sent me a receipt for the package but it was a unofficial one with only the tracking number and no address. So when I realized that my package had not arrived again I used the tracking number to see that it was sent back AGAIN. I called and had them send me a real receipt with the address on it which showed they wrote Plaza instead of Court. At this point I started refusing to pay for it again because if they had gone by protocol and sent me a real receipt with the address I would have been able to correct it. They threaten to withhold my package when I said that so I decided to pay because I needed to get my stuff. I told them that I was moving to California and that I would pay for it to be sent there. The next day I check the receipt they sent me which had a completely wrong address! They had sent it to the place I was staying in Brooklyn! Now I have payed almost $40 for my stuff to be sent somewhere I cannot retrieve it even though I paid for it to be sent to my new address in California. I am extremely disappointed in the service I have received. They have broken protocol and will not listen to me so now I have to go through UPS headquarters to get my money and my stuff back. Do not go here unless you want to risk now getting your stuff back because if anything goes wrong they will not help you.

Amazed that you could get such great and friendly service in Brooklyn! Looking forward to sending out a package later!

What a relief to have this store in the neighborhood! The manager and staff are friendly, helpful, and professional. I can even drop off my pre-paid USPS packages and avoid the dreaded neighborhood post office. Plus, they are open seven days a week. This UPS store is a much needed addition to the neighborhood -- I happily give it five stars.