The UPS Store

Long story short: they owed me a refund on a late package. After offering me the refund and telling me it might take a little while for it to clear, I called after a week, when nothing was showing on my credit card. Guess what - they had no record of the previous conversation, and they don't 'do' credit card refunds, so I have to wait for a check to arrive in the mail. They claimed UPS makes them do it this way (I called - they don't) and refused to be flexible in any way. I will never use them again.

If I still lived in the area I would have taken these people to small claims court, and I've never taken anyone to small claims court. This is not drama, I'm serious.

I gave them a bunch of delicate computer equipment to ship and they used packing peanuts that fell to shreds in the boxes. When I opened the packages up on the receiving end a fine white dust silted up into the air, everything was covered in an eletrostatically charged flour of peanut pieces. Things were ruined. I was lucky I'd taken the time to wrap the most important things in bubble wrap which mostly kept the dust out.

So: They used cheap peanuts that turned into a toxic, destroying dust. My guess is that these are the biodegradable peanuts that are supposed to stay in plastic bags. Serious mistake, cost me a lot of money.

I went there to have a package shipped. While the woman began packing my item into another box, as I already had it packed... but apparently wasn't packed good enough, I kept asking how much it would cost. They could not give me a price "until it was packed". I asked 3 times while she performed an elaborate packing job. After 25 minutes, she puts a UPS label on... and I said - Wait! HOW MUCH IS IT? She gave me NO option - they provide USPS, and other shipping services outside of UPS. She then says $108!!!!!!!!! and was unable to break down how much the VERY EXPENSIVE packing job costs.vs. the actual shipping. I OVERPAID and walked out. NEVER AGAIN.