The UPS Store

Great service. Good the job done efficiently.

Took care of me when I came in to drop off a package. Very quick and positive customer service.

Worst UPS experience ever!!
My mother went to the store to pick up a package for me. The guy wouldn't release the package even though her ID has the exact same address as the shipping address because her last name is different from mine.
I spoke with the USP customer service rep. and he told me that id with matching address is good. He still wouldn't release it after speaking with the rep.
Such a poor service.

Avoid at all costs

I went there today to drop off a return package. The employee was helping a customer. I asked him for a tape to seal the box. He said to wait. Even after the payment and everything was done the customer was still asking endless questions. She was concerned about her mail to be delivered by next day. The employee was politely answering. By the time it's been almost 5 minutes. I asked again, and he gave me a look and said wait. Then they started talking in asian language.

After 10 minutes since I walked into the store I lost my patience and told him look I'm just here to drop the package it's going to take 1 minute. Can you take care of me? In a reply he said can't you see I'm helping a customer? I told him I've been waiting here for 10 minutes, and her transaction and everything was done almost 8 minutes ago, if you still want to answer her endless questions or whatever you two are talking about, tell me what should I do? He said and I quote "don't come here, drop your return somewhere else." He sure didn't want a customer who's not paying.
I understand and respect the people's work in retail stores. They go through a lot. But tell a customer go to another store because he politely waited and asked 3 times? That's one star service right there.
Best of luck with your business.

TWO THUMBS UP for this UPS store!! No long lines, No nasty attitudes, No disappointments. My choice of coming here to have my package returned was a great one because my refund came in much faster than I had expected. Yeah, I paid a little more than the cost for a USPS delivery but it was all worth it.
Please stop the hatred comments down there!!!!