The Gift Is Love x5

Haven't lived in Rockaway for 11 years. Came back today to reflect and this is the place to do it.

Good Morning,

I would like to tell you about some thing that happened to my wife recently. My wife had decided to purchase Alex and Ani bracelets for all the girls in our family for Christmas. On our way home from Pennsylvania we stopped at the Rockaway Mall to do a little shopping. My wife said that she did not want to buy the bracelets at the Rockaway Mall and would rather give the business to the community. She knew that A Gift of Love located at 223-25 Beach 116th St. carried Alex and Ani merchandise. On Wednesday 11/27/13 she went to A Gift of Love and purchased $375.00 worth of Alex and Ani bracelets. Before she paid she asked one of the employees if there was any type of sale going on or any sale coming up. She was told "no" and proce3eded to purchase the bracelets. Two days later she got an email letting her know that all Alex and Ani merchandise is on sale for 15% off at A Gift of Love. She returned with the bracelets and her receipt and asked if she can get the 15% off. Their answer again was "no". She explained to them that she had asked two days ago if there was a sale coming up and she was told "n"o, now two days later there is a sale. Their response was "sorry about that". She then asked what their return policy was and was told its only store credit. She was so mad that she will never shop at A Gift of Love again. She wasn't even offered any type of compensation, perhaps maybe a free bracelet instead of the 15% off. Nothing! All we are told in Rockaway is to support our local stores. Why should we if we get this kind of treatment. Any other store would have honored the sale and given my wife the 15% off of a $375.00 sale. My wife e-mailed the Gift of Love last week to let them know how upset she was about this experience and has not heard back. Needless to say this is very disappointing for a store in a community that has been through so much. I hope other stores in the community hear about my wife's experience and do not follow in the footsteps of A Gift of Love.

This shop has beautiful gifts and the service is always so friendly and helpful. I love supporting this shop!