The Furniture Place

We ordered a custom couch at the end of August (right before Labor Day) and were told it would take 6-8 weeks to come in. Since it was close to their Labor Day sale, I assumed it would take closer to 8. When I had not heard from the company at the end of October, I called to check on our order. I called right when they opened and spoke with a woman who told me that the fabric we had chosen was backordered and the couch was set to ship on November 15th. She said once it came in, they would call me and schedule a delivery within 2 days. To my surprise, they called me on November 3rd to schedule delivery. They delivered 2 days later. They gave me a window of between 10-12 and the guys arrived at exactly 10 AM. They were quick, courteous, and did an excellent job. The couch is fantastic. Very well made and beautiful. The only reason I give 4 stars is because I had to call to check on the order instead of someone calling to let me know it would arrive later than planned.

Bought a bunk bed from this place been waiting for it for six weeks and still haven't been delivered. Still waiting they told me it would be 5 weeks and still nothing.

I work in a retail environment and I know the importance of customer servicing and how it should be done. This was done all wrong. I hardly ever write negative reviews unless it's absolutely appalling to me , and in this case .. well..

My roommate and I believe we were pretty much pushed to the side . (Being that we are a younger duo) We never received any phone calls or updates about our order unless we dug for answers ourselves .. And if it wasn't for us constantly calling and leaving voicemails (they hardly pick up the phone) , we believe that we would never have had received our table. We payed a pretty penny for the set , and was given a date to expect the table and chairs to be shipped to us. On the receipt it mentions that you can expect the furniture to arrive at the written in date, or before. Well, ours came after. 13 days after. Without a call to let us know either. We prepped family members to stay in our new apartment on the expected shipping day while we were at work just in case the furniture came , but nothing.

Finally , 13 days later , we finally got a hold of them and they told us we would get it the next day between 12:00 and 2:00. We received our table - only after me calling 3 times , and my roommate calling 4. (They arrived 35 minutes late from the time frame they gave us, and didn't give us a single call as to any progress.. Or that they were even coming at all to begin with.)

We believe that if we were an older couple we would perhaps have had better luck with this place-- but even then.. Who the hell knows.

Friendly delivery guys. If it wasn't for them , I would have written a more in depth review.

Save the stress. Don't shop here.

I don't ever write reviews, but I had to for this place. It took more than 3 months to receive a furniture delivery. The business is run extremely poorly and it is impossible to reach them by telephone. You legitimately will have a success rate of less than 5% in trying to reach them on the phone. They have a very nice selection of furniture, but the poor service and poor efficiency of the business makes this place completely not worth it. I will not be buying from them ever again.

Beautiful store. Awesome selection. Helpful sales people. Good prices. The delivery was on time. 5 stars, and I'll definitely be back.