The Fountain Spa

I have been to numerous spas throughout the US and the Caribbean and this spa is by far the worst. There were two representatives at the front check in and they were the most condescending and ill mannered. The older one in particular had no personally and no people/costumer service quality at all. My group made reservations for 5, upon getting there, they changed our reservation to 4. To make up, they asked if anyone in our party would settle with a mani and a pedi, which we opt for. Only she received her mani, but their according to the lady at check out, thier computer did not register a mani and a pedi, even after she waited over 40 minutes. I had the Deep sea paraffin wrap and add the lymphatic drainage. I have had this treatment a number of time, but at the fountain it was done in 30 mins. My entire treatment was done half a**ed. I honestly could have gone to Massage Envy, spend far less and got way better treatment. At the register while paying for our service, my family and I asked about the non pedi, and we were told they would look into. They actually ask for our numbers so they could call after they investigate. AKA- they already got paid for horrible service, so they are done with us. I can't even say it was only our group, as we were not the only people on the receiving end of their bad service.

Though I will admit that it is a nice nice facility, I will not go back and I do not recommend it to anyone. Not until they restructure their staff and properly train them in customer service.

I loved every minute of my stay. Staff was friendly and informative.

Only one person I would use for a 2 hour massage but he is always booked. Hard to get a reservation. So I am between a 2-3 star review.
He actually did a at home massage but was not as good as when he does it at the spa. I will try one more time. Going into the city for one tomorrow.
Seriously miss Curtis.

My last two trips to the Fountain were less than stellar. At the first one the masseuse was late and when she brought me to the room was fiddling with her phone and getting things ready. The quality of the massage itself was not what I was used to from the Fountain. When I received an e-mail request to rate the fountain I e-mailed them directly to tell them of my dissatisfaction instead of putting it out there to the public. I then received a call from someone at the fountain and he offered me 20% off on my next service. I told him I already had an appointment for the next week and he said he would flag my account so I would get the discount.

My next trip was for waxing and a mani/pedi. They took me 15 minutes late and the waxing room looked like a rock band had a party in there. It was disgusting. The woman told me she did not have time to clean up. I cancelled this service. The mani and pedi were great. When I went to pay the 20% was not taken off my bill.

I have been coming to the Fountain for a long long time and I hope that they go back to their old standards

I was satisfied with the service, but salon can use some updating, I would say a lot. When you go to spa&salon, you expect nice relaxing atmosphere... The celling is so old I couldn't help myself during hair wash it was just at my face and very cheap lighting.... I would say style of 80. This complain is more for managers/owners. I really wish you would have nice relaxing atmosphere like an upscale salon, especially if the prices are not form the 80th. Like I said the service was ok, but I would not go back.