The Dermatology Group P.C.

Everything about the experience was horrible..The Dermatologist seemed like she was in training..I had to wait 45 minutes to see the doctor..Worst of all is it's been 11 days, and they still don't have my results..I called the office and was told "everyone calls to complain about that". She then told me it could take two weeks..I work in the medical field, it is unheard of to take that long…The average turn around time is 3 days…Can you imagine all these people waiting to find out if they have cancer or not, having to wait weeks for an answer…There are tons of Dermatologist in the area..Use anyone but these people…But the way their average is review gives them 2 stars.

I had a terrible experience at this dermatologist office. I used to go to their Nutley location, but I moved to Caldwell which is 10 minutes away from the Verona office. I got there a few minutes before my appointment. The receptionist just took my name and date of birth, then told me to take a sit. I saw at least 4 people arriving after me and they all were called, I was the only idiot waiting forever. I waited for about 40 minutes and asked her how long I had to wait to be called? The receptionist very challenged started checking the computer and after 40 damn minutes she tells me I'm scheduled at the "Nutley West Orange" location. She did not even apologize.. When I made the appointment I called the main number and told the operator I moved and wanted to go to the Verona location, NOT Nutley! The receptionist put me on the computer to be seen and told me again to sit down.I waited another 30 minutes and walked-out and called their main line to cancel everything and not charge me a cent. The phone operator said, "our operator are well-trained and they confirm the time and place of appointments", she wanted me to feel stupid, it wasn't like that. I didn't even get the Dr's name. DO NO GO TO THIS PLACE, THEY HAVE NO IDEA WHAT THEY ARE DOING!

I had a horrible experience here today. I had a 3:30 appointment today for my 4 year old. It was after 4:00 when they finally asked for my insurance information. It was 4:45 when we were finally shown to a room and 5:15 before we finally saw the nurse practitioner. I complained 3 times while we were there and instead of being apologetic and trying to fix it, all I got was attitude. I will never go back - and I will tell everyone I know not to use them.

Today I went to the Verona office. I've been a patient to this group for years & times I had to wait for my schedule appointment for a 1/2 to an hour minimum. Today I arrive 12 minutes after my schedule appointment & told that the doctor could not see me because they're closing at one. But I can be seen by another doctor & I would've to wait for all the other patients in the waiting to be seen by someone else. This is unbelievable meanwhile I arrived before one. Really irritated due to the fact I can't get my time back for all the other years of waiting & having to readjust my schedule because they are making me late to my other appointments.

This is a great practice. The Doctors and Practitioners are pleasant and knowledgeable. The staff on the phone are great as well as the office. Yes they are busy but everything moves fast. I know some people are never satisfied unless the entire universe revolves around them and maybe this is not the place for those types. I have had things tended to and cleared up by them quickly and painlessly and have no doubt about their competencies. I only have been to the Verona office. I like that they are up to date on technology and are using it to it's fullest extent. Parking can be an issue but I think it is because of the other tenants in the building. Other than that it is great.