TGI Fridays

Horrible service. Sat down at the bar and for 10 minutes watched three bartenders walk back and forth without giving us a menu. Took a menu that was left at the bar and shared it betweem the two of us. Sat for another 15 minutes before having to call over a bartender to ask to take our order. Bartender told us he wasn't on the clock and after another 5 minutes took our order anyway. When ordering told us that a specific drink was not on the menu. We waited another 20 minutes for our drinks to come because we had to inform a bartender we wasn't served. Food came out the order was wrong. Sent back the food waited anothwr 20 minutes to replace it. When it came out food was luke warm and celery sticks were hot. We will never return!!!

Greatest services great foods the best drinks ever

My experience went as follows:

Called and said “hi, I would like to place a takeout order”. Person asked if it was a takeout order. I said yes. Said “ok wait a sec”. I was on hold about 1-2 minutes. Someone else picked up said “hello, what’s the order”. I started saying what it was and was cut off mid word “Hi, I’d like an order of sesame jack…” Person laughed and said “Hold up”. Placed on hold this time 2-3 minutes. Someone else picked up and said “How can I help you”. I said ‘Hi” and explained my order which was 3 appetizers very easy. Sesame Jack Chicken Strips, Tuscan Spinach Dip and 4 Jack Daniels Sliders. Person said “Ok, be ready in like 20 minutes”. Gave my name and number and hung up.

Went to store about 25 minutes later to give extra time so I didn’t have to wait. Nobody is at the door, but it’s not the first time I’ve had takeout so I walked up to the bar. Found an open spot and put my card out. 2 bar tenders. Bar is about 65-70% full. Waiting 5 minutes, tried to get someone attention one of them said they would be right back. 5 more minutes, got the others ones attention. Told them I had a takeout order, gave name. another 15 MINUTES later someone brings the food over. I pay and leave

Get home. Food is ice cold. There was no Sesame Jack Strips, instead some kind of chicken salad with oranges, cranberries and gorgonzola cheese. The spinach dip was by itself NO CHIPS. Jack sliders were correct.

Call the store, get the same run around like before. 2 different people, no one can understand what I’m saying and try to take an order. I asked for a manager. Spoke to her. She advised me to come back and they will correct it. I asked her to please have it made because my wife was hungry so I didn’t have to wait. She said OK

Drive back to store, again no one in the front. Walk to bar. Bar is now 30-40% full. 2 bartenders still. Wait 5 minutes. Ask one that passes by to check on my order. Bartender said “Ok”. Walked over to a customer and sat down next to them and started talking. I’ve been to hundreds and restaurants, bars and other types of establishments but was never treated like such a worthless human being like I was treated here. 3-4 minutes later the talking bartender gets up and does to do something else behind bar. I ask other bartender to please check on my food. She asks someone else. About 10 minutes later someone brings the food in a bag.

This was by far THE SINGLE WORST customer experience I’ve had in my entire life. I will do my best to get this message to all facets of the company because an overall experience like this doesn’t seem like a one time off night kind of thing.

Worse place ever, I would rather go to any place, standing in front just waiting for a out 15 minutes and no one showed up and the damn waitresses just passed by and look at us like we weren't even standing ther, we even said hello and they didn't even acknowledge out existence....

On a visit to NY from Canada, my mom and I ate here. Service was ok, but this place is not well maintained at all. Bathroom was disgusting. I asked for hand wipes, they did not have any. Asked for tooth picks, the waiter could not find any. So I asked the manager, he came back moments later with a fresh box and handed me like a dozen sloppily lol.

In terms of the food, it was literally the worst meal that I've ever had at a restaurant. I asked for my steak to be cooked medium-well; it came pretty burnt. I realize it's not a steak house, but c'mon. The mac'ncheese was horrible and cold. The only thing that was ok was the fries, but how can you screw that up?

I ordered a drink with a shot of tequila that I did not realize was $10+ (totally not worth it), which was served cocktail style in a glass filled with ice. That sums up the whole, overpriced and underwhelming experience.