On Thursday, 4/7 the locks on the front door was changed. Tap Property Management put in the regular U.S. mail a copy of the new front door key. Needless, to say the residents were unaware of this change and did know about receiving the new key in the mail. First, to put the key in the U.S. Mail for something this important is unacceptable. Second, it was very inconsiderate to not inform the residents beforehand of this important change.
My disabled sister returned home at 2:00pm, she was locked out of her home for 45 minutes. I had absolutely no knowledge of the front door lock being changed. I was at work when her Home Health Aide called me to say the key for the front door is not working. I called my neighbors to see if they had an issue with the front door, only to be advised the lock was changed. Tap had the nerve to say, “If you had called me I would have informed you.” Even if I had called Tap at 2:15pm, I am sitting behind my desk at work. What would calling Tap at that time do to help my disabled sister to get into her home.
One would think something this important would have been handled with the care it needed. Instead, all residents were locked out and from word of mouth people found out to go and check their mailbox for the new key.
Tap Property Management is not a dynamic leader and lacks strong supervisory skills/personnel management. Tap Property Management is definitely not effective in communicating with the residents. There are definitely no strong and loyal team relationships with the residents.
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