The place does have a unique charm that it carries supplies some other book binding places don't but I had a bad experience there. I went in and told them it was my first time there and the gentleman briefly went over the layout of the store but mainly it's just focused on the front. I proceded to browse through their catalog and decided to buy some book cloth. The lady asked me how much do I want, I wasn't familiar with how their selling procedure is so I asked what quantities can I get it in. She said usually yards would be the way to go. So I said okay I'll take 3 yards.
The problem was, there was no prices listed in the catalog book and I admit, it was my fault for assuming they operate like my usual store (NY Central) so I thought it was about the same prices. Boy was I wrong. After she cut out the length and proceded with the check out. the price came out to $150. way over my budget. Normally the book cloth i get was $20 a yard so times 3 would just come out to about $60. This was more than twice that. I asked if I can not take it and she said "I'm sorry, once it's cut theres no refunds".
It was so frustrating because I told them this was my first time there so I would like to think they were a bit more understanding and willing to guide me through. She saw how troubled I looked and asked her manager if there was anything they can do. The manager just repeated the same thing she told me. so she came back really apologetically saying no she can't take it back. I didn't want to be there anymore so I just paid for it and left.
it would've been a nice experience. but in the end I felt like I was dealt with a hidden fine print. The place was out of the way for me and way more expensive than most places so I don't think I'm going back there again.
please ask about everything before you go!
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