T-Mobile South Orange

Standard storefront for mobile service. Staff not very knowledgeable, but are very helpful

The BEST T-Mobile I have been to since I have switched from AT&T.

When I went to switch companies, the Store Manager herself, Nicole, came to help me. This was very rare to me because usually managers do not come out to explain everything in detail. I had AT&T for years and was very skeptical about switching companies and I thought I would not be happy; thus far I am.

I was able to get all of the services on my phone that interested me and it was at a cheaper price. The store itself is very clean and neatly organized so it makes the shopping experience pleasant. The patience the employees have is also refreshing.

I will definitely come back to this location to handle all bigger issues, such as phone switching or plan adjustments even though I live in Brooklyn. This alone says enough!

I highly recommend this store.

RUDE AND HORRIBLE PEOPLE!!! at first they were good. But then after a few minutes terrible people. I was there for 2 hours to upgrade my phone!! 2 HOURS!! I bought a case and screen protector as well and while ringing me up the girl said oh this is included in the sale. It was a wireless charger. So I said fine. I go on my bill today and I am being charged the $50 for the charger when I was told it was included. So I call the store today and the manager says to bring it back then. I tell her it is already opened she said its fine. So I say okay its very misleading... and in the middle of me speaking she says. "i told you to just bring it in" So I said how rude she is and she said "I DONT CARE" then hung up the phone.. never again will I go there.

Horrible service!! They let a "trainee" ring me up without supervision and since she was a trainee she rung me up wrong. I had to pay cash instead of with my card( even though I repeatedly told her I am paying with my card) and they could not void the cash option. All she had to say for herself was sorry and started laughing. I had to go out of my way and go to wellsfargo and withdrawal some cash. What I thought would be 2 minutes turned into 20 minutes.

Horrible service, I dont recommend this store due to the fact they will tell u one thing and then do another. And when u wanna fix it they will give u the run around on reason they cant/dont wanna fix it.