T-Mobile Fort Lee

Good employee and Jesus is really nice and cool

Absolutely lazy, rude, obnoxious sales reps. Went to open up 4 new lines with 4 new phone purchases (almost $2,500 worth of phones alone), and came out empty. Sales reps were not willing to help, but pass time on their own. Chewing gums, listening to music. Yes, they were busy browsing the music lists on their company provided smartphones. Will NEVER EVER visit this joke shop again.

Unfortunately, I encountered a sales rep, Henry, who. when I made a purchase asked me if I wanted "a receipt" to which I replied. "Of course, I do." He then immediately put on an attitudinal, "Well, some people don't."

After a slight pause at the rather quixotic notion of not handing-out receipts, I meant to leave it at that, but the fact that I purchased more than $50.00 worth of pristine smartphone gear and the fact that I have never in my life encountered ANY cashier who did not hand out a receipt, I doubled up with astonishment, both at his question about me wanting a receipt but more so his OWN affront about my QUESTIONing about wanting a receipt.

"Well, that's their problem," I replied. "Give me my a receipt."

He then placed the receipt, which was not your run-of-the-mill paper tear-off, but an entire two-page 8x10 print out, atop of the items I had purchased. And it sat there, right on the counter naked, to which incensed me further.

"Aren't you going to place them in a bag?" I said, aghast.

He gave me a burning look and, with labor, reached beneath and produced a customary T-Mobile paper tote bag, and placed my purchased items inside along with the print out.

We both exchanged tense frowns as I departed.

Never have I encountered a sales rep so fundamentally unadept at rudimentary customer service.

I promised I will take up his inept and rude service with the higher-ups, which I plan to do, but not before posting this review where ever I can.