T-Mobile Douglaston

THEY STOLE MY MONEY. THIEVES, THIEVES, THIEVES. THIEVES.

Worst customer support by the fat girl and a total liar and cheat. I noticed every time I go there she is always in the back making personal calls and lazy! Anyways, my sons Samsung stopped working after our trip and wasn't connecting calls so I asked them to look into it. She tried to tell me that my phone was locked and tried to charge me $20 to unlock my Samsung. When I told her my phone was bought unlocked in Japan she then told me all phones in Japan are locked. I called her a liar and said my phone was already unlocked since I paid full retail price. Thats when she started to say I didn't know anything about phones. She got other customers involved in saying how she knows everything and I am a liar. I went to another T-mobile store and told them what happened and they laughed and said my phone was already unlocked and just needed to reactivate the line again. My wife and I will never go back to this store again because this fat black girl is a liar and lazy ass.

They answered all my questions. They are very helpful for switching my carrier to Tmobile. I am very satisfied with service that provided by folks there.

the sales reps are very deceiving. They tell you that if you get a case and screen protector and other accessories it will be 50 % off or free, but they still charge you for full the full price. They are just trying to make you get more stuff together so they can boost their sales. Please don't go here and get robbed of your hard earned money.

Poor Customer Service. Deceptive Selling Practices.

The manager and representative convinced me to bundle my purchases, as a new customer. They claimed that this was the only way to get the 30% discount on the peripherals (screen protectors and cases) that the store was at the time.

Although the sales person was personable and continuously said she would "hook-me up" to ensure I got the best deal, when I received my first bill and saw no discount was applied I contacted T-3 mobile and was told to return to the store and the manager would apply the discount on site. I visited the store and was promised the discount would be applied the following month.
It is now 3 months later and no discount has been applied. I just got off the phone with T-Mobile itself and was informed that "The store should have and could have given you the discount at the time of purchase".

They have now given me an email and street address to file a complaint with the corporate office. I am sending out a complaint and request for an investigation today. Do not purchase from this location, they misrepresent their prices and discounts.