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We were greeted immediately. We checked the Samsung phones since my wife needed a new one. Then, I asked questions about our plans which they don't make money on. So, suddenly Richard was not so enthusiastic anymore to help us. We could feel that we were wasting his "valuable" time. It was not he said but how he said it. You didn't have to come here to ask about your plan. You can check it at home. Ohh really! Thanks a lot! I didn't even argued, just asked my wife to leave.
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The must horrible experience ever I walk in to get my screen protector on my husband phone he has a Sony experia z3 and the girl there name Jessica press down on the screen so hard she ended up cracking the screen it not only was crack but it no longer could be unlocked it wouldn't work at all it would swiped for anything. So I complain the girl lie and they were rude and disrespectful I never had a problem going there till that day I was attacked by all the employee and they did nothing. I was mad and hurt. Luckily I call the actual company and they were able help me was super nice and got a new replacement at no charge at all. So please whatever you do don't go to this tmobile. And dont let Jessica touch your phone.
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Employee walked out in the middle of helping me because he said it was his lunch time. Had to wait for the next guy to pick up where he left off. Probably not a reflection of the store but more of the 25 year olds out there walking around
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They new exactly what I wanted to do. Very organized and respectful. My husband and I were attend once we went inside there was no waiting :)
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Worst tmobile store I've ever been 5 representatives, 1 working the other 4 fooling around. Waited 25 minutes to be called and I was the only one waiting. Also, all of them have this horrible nasty attitude. Don't go there!
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