Stress Care of New Jersey, LLC

Customer service is absolutely dead here. The wait times are atrocious and 9 times out of 10 they forget you're even here and call back 5-6 people that checked in after you. Beyond frustrating. Then you say something and all these ladies behind the counter are beyond rude and disrespectful. Place is a complete dump. Save your aggravation and time!

I have to thank Stress Care for saving my life. My psychiatrist and the guidance of my therapist helped me through one of the most difficult situations in my life. All the doctor's really care about the patient they always take the time to focus on me and my needs. Each time I would be crying in the therapists office, I would walk out like a new person. Scheduling appointments and being squeezed in during emergencies is always possible here. The front desk staff is accommodating and personable trying to make it a pleasant environment to be in even when it's busy. They will always get you in when you need an appointment- considering the last place I went to that accepted my insurance, told me it would be a 2 month waiting list! The place itself is very clean and pleasant to visit. As a plus, i even heard they are working on expanding the parking lot!

If your appointment is at 11:00 don't bother showing up until at least 1:30. They're never even close to being on time. My doctor was judgmental and had the dryer personality Humanly possibIe. I stopped going and have less anxiety now than while I was being treated. It's a horrible place and I'll never go back.

This place is the worst. As I write this I've waited an hour and 10 minutes past my appointment time, and it's been like this every time. Definitely calling my insurance tomorrow to find a new place.

Let me start of with a positive: I continued to go back for Dr. Lyubaov, she is genuine, diligent & just the best.

Now...the place being poorly managed is an understatement!

I have conventionally waited up to 1 .5 hours for an Rx and for actual PTSD or CBT therapy (I've heard others say up to 3.5). I have heard the others in the waiting room losing it, I have seen couples begin to feud (some of this is entertaining), I have heard kids or tweens completely go bananas in that lil rm. I have seen one of the many girlies they hire pretending to be secretaries (HELLO RENATA) bully and talk condescendingly to patients (These/we are people just a bit loss, some crying even, some unstable, all just patiently and inquisitively just wanting to know when they will be seen). To which as a social worker & zero-tolerance professional I have voiced my concerns & when I went for the suggestion box it disappeared.

But this last time --- I am frigging done, they continuously double book & it is not in accordance to new patient, or emergency fill-ins, or schedule per doctor, nor schedule per day/hrs but personal or plain, old fashioned disorganization & ingratitude. I have gone there a yr (soon after my work-incident) and had chosen to perform a mini-social experiment in the waiting rm to find this as an 'AHA' result: that when it is barely empty they pretend not to see me (I suggest you always ask others for their appt times with which doctors) & let in others whose appts are later than mine before me claiming they missed me.

I once had the doctor write a court letter for me (which I waited for like 2.5 hrs, took another hr to co-draft) and the spicy-borderline-nasty-think-their-too-cute-to-be-bothered-with-their-paid-duties receptionist (if you'd call them that) actually talked to me horribly because they chose to eat first (actually approved by the managing overseeing) and type it up riddled with typos. #1 priority should be get the patient in and out.

It's TIME we as people start giving us the decency we'd like to see in the world - by taking it back for ourselves. BY not accepting or tolerating this crap for so long. When something or someone promises you relief and care & what you get is STRESS & headaches its not right WE deserve better, PLUS I'm sure we all have better stuff that need be done. Should the doctor open up her own practice she'd give them a run for their $ & I'd wait on that line (like those best buy black Friday ppl), just saying.

Bety-Yessenia Catala, MA