I went here to get treatment for a stye and was seen by Dr. Cohen. The stye was a bit stubborn and had to come three times. I thought Dr. Cohen gave me competent treatment, but this is a practice where you wait, and wait, and wait to get seen. It's awful.
1st appointment: One hour wait time.
2nd appointment: TWO HOUR wait time. Yes, 2 hours!!
3rd appointment: Fifty minute wait time.
Each appointment with the doctor was only 10 minutes, so the statistics are:
Number of visits: 3
Total doctor time: 30 minutes
Total wait time: 240 minutes (4 hours of waiting!)
This is disrespectful and rude. I will never come here again.
Furthermore, on my second visit I witnessed one of the (non-medical) staff members trying to push a retina scan on an elderly lady who looked well into her 80's. She kept saying that she couldn't afford it, and the staff member was pushing her to pay the $50 for the test. He finally said that she needed to get the test the next time she came if she didn't get it that day. She was visibly upset and becoming confused, so I stood up and walked over and explained to him that she already said "no", and a woman in her 80's didn't need a retina scan. If she could still see well at 85+, she's doing remarkably good for her age. He glared at me, and I could tell he was about to make a snarky remark, but the rest of the waiting room came to the lady's defense once they saw me give the staff member a piece of my mind. It's unconscionable.
The fact of the matter is, if she had her eye exams done at a Vision Center, that retina exam would be free (along with many other exam types with expensive machines that a small office like this can't afford), as part of her regular checkup. I thought this was a slimy maneuver on the staff member.
This place sucks. You can do MUCH better for eye care with a doctor and staff that understands and respects the fact that you have a job, or kids, and can't afford to wait an hour or more for your appointment.
I'll never come back, but I'll tell you what I did like about this practice:
1. The office staff, other than the slimy guy who was pushing the $50 test on the elderly lady, was actually quite nice. They were friendly and efficient.
2. Dr. Cohen gave me competent care.
3. The office is a beautiful house in a beautiful neighborhood.
However, I can't afford to spend 1+ hours of waiting, and I don't need to. There are other options for eyecare in NYC.
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