Steven and Francines Complete Automotive Repair Inc

I came in here after going to Marty's in Chelsea. Marty's failed my car for brakes and rotors and tried to over charge me on the spot for the repairs.
I went to Steve and Francine's and they told me Marty's didn't abide by the processes of DMV and inspect the vehicle properly. My vehicle's brakes and rotors wee passable and they looked at my car with no charge. They saved me close to $1000. Thank you, Mark!

About a year ago, I needed to have a tire replaced. I had never owned a car before and reached out to someone in the industry - I told them I need someone trustworthy - they directed me to Steven and Francine's. Not only did I find a place that was trustworthy, but I found a group of people who are nice and treat their clients with respect. I have since had to return for more complicated work and have experienced the same great quality of service with the same friendly service. I highly recommend Steven and Francine's!

Great place to have your car taken care of. The staff is very nice, professional and most of all sincere and fair.

We have been having our car taken care of here for a few years and appreciate all they do.
C. Hanifin

I dropped my car off for a quick inspection- I wasn't near my regular mechanic. I was told by Mark that the car wouldn't pass inspection without work being done. The work "must be done". I was given a price quote of $1700, told that most of the work was needed to pass inspection, all of it recommended.

I said, thanks, but I'll just take the car. I took the car to my regular mechanic who was clear that (1) the car could pass inspection as is, (2) it could use some of the work, but it wasn't urgent, (3) Some of the suggested work wasn't even needed.

They get two stars instead of one because they were really friendly and polite. Maybe they do great work- there are plenty of reviews from folks who had a great experience. Was something wrong? Yes. But in reading other reviews, I also see that I'm not alone in this experience of being incorrectly told that the car would NOT pass inspection.

I get it if they would do an inspection and suggest other things- lots of mechanics try to up-sell you. No problem with that. But it's really wrong to tell a customer you are doing me a favor to expedite the job, and say the work is URGENT for safety, as well as to pass NYS Inspection- Not right. Sorry.

Specifics- I was told the axle was "cracked open and leaking grease on the brakes" and that I needed a full brake job- pads and rotors, several other suggested items. I took it to my mechanic who clarified that the axle did need work- the boot was off, and, yes, I should replace it. But it was NOT leaking grease on the brakes, it was not needed to pass inspection, and was not an immediate danger. The brakes- this one I knew and my mechanic confirmed. I had a full break job in the past two years- my breaks are fine, I don't need pads and rotors.

I had car trouble and ran across this on Google. I dealt with a really nice man named Mark. He really hooked it up. Very nice, and helpful. Explained the entire process of what was going to be done and how much. Priced affordably without any hassle.

Thank you!

You guys are AWESOME!