We walked into Star Toyota hoping to purchase a 2013 Toyota Highlander, the salesman Mark Zhang, came out and showed us a few different cars. We decided on a Gray one that we liked. Mark attempted to negotiate with us and after Mark looked at the sheet in his hand with the prices of the automobiles on the lot he quoted us $26,500. Everything seemed fine until he decided to run our credit card with the Toyota "Bank." He told us that the machine was not working and that it would take around 30 minutes, so we decided to leave and told him we'd be back with our plates for the car. We had already signed the paper that he had filed that said that we would pay $26,500. It had all of our information on it and all that was missing was the financial department of Toyota. We left the dealership and when we were almost home, Mark called us to tell us that the price had changed to $31,000. We decided to go back to the dealership and see what happened. Mark told us that he had been looking at the wrong price and that Toyota wouldn't give us the price because it was supposed to be higher, even though we already signed on the price. We were frustrated and asked for the manager at which time a hispanic female represented herself as the assistant manager. We simply asked her for the papers that we had signed, which had our personal information on it. She refused to give us the paper, stating that Toyota needed the paper because it stated that we gave Toyota permission to check our credit score. When I read the paper, no where on that paper did it say that we gave Toyota permission to check our credit score. We threatened to call the police, and eventually did. The police stated that they could not file a report and that we'd have to take it to small claims court.
Did you find this review...?
Helpful 0
Not Helpful 0
