Star Hyundai

worst in all of queens, rather drive out to the island. scheduled appointment over a month ago to coincide with my day off. This morning I received an email that my appointment was cancelled because they dont have enough techs in. Had to reschedule for 3 weeks from now. Every time I hae gone here there has been an issue

Really bad customer service !!- i thought i was the only one with issues at this center. I had to file a complaint at Hundai .

Well let me tell you this is one unprofessional service center. First they show up late. Dress and act like they are hanging out in a bar on a friday night. Post the wrong hours on their website which meant I had to sit outside for a hour. And then after a argument with kevin the service advisor he decided to tell me we are done talking and I can get out. Then he tried to catch the parts guy knowing I was there to buy a part. Well here it is. What is the point of having Americas best warranty if you can't get the car serviced and no one has parts for a known issue on a brand new car? Well good job kevin for refusing to look at my vehicle because you just cost a mechanic, the dealership and yourself close to a hour of labor for a 10 second look!

Stick to your tires and oil changes.

I had an appointment at this location on Saturday, April 25th for my year old Hyundai Elantra. While an associate performed a "walk around" on my vehicle they asked me to come outside so they could indicate the many "scratches" on my car. The marks they were attempting to call scratches were simply mud streaks from having driven in the rain a few days prior. I wiped off the dirt and indicated this to the associate who simply said "Oh..." On top of this my expected wait time was about an hour, I am typically a patient person so after an hour and a half I asked an associate for an update. She exclaimed "It would take as long as my estimated had stated." I informed her it was already a half hour past that time and when she returned from checking on the progress she admitted they had made a mistake and had not even started my oil change.

Yesterday (May 1st) I got in my car and realized I had a ticket, after inspecting this ticket I realized it was because my inspection had expired on the 30th. I had figured this would have been something the service center would take note of and inform me that I also needed an inspection. I called the service center to bring this up and schedule an appointment and to my dismay I was greeted with a rather rude associate. When I informed her that I have a busy schedule and gave her the times I was available she snapped and stated "I should call back when I know when my schedule would clear up." She then proceeded to put me on hold three times and in the end she transferred me to another associate. I don't think I will be pursuing any more services from this location and I would recommend everyone else to steer clear!

Trust me when I tell you, it is worth the extra distance to go somewhere else. The service here is horrible!!!!

My last visit here really will be my last visit here but let's start first with my second to last visit. This was about a year ago and I brought my car in to have them look at some vibration I was getting from the front left side of the car. They did not find what it was. This wasn't the worst thing in the world but what pissed me off the most is what happened after A) no one called me to tell me that my car was ready so when I called at the end of the day for an "update" I was told that my car had been ready for a while. Well no one called me so I had to wait until the next day. The lady on the phone said I can pick up the car after 730am, so I arrived on the dot, only to find out that they don't check out cars until 830. What the hell? I then had to wait an hour to get my car back. When I asked the manager why then was I told that I could get my car after 730am he simply said he didn't know why she would have said that. Great thanks, idiot.

I decided to try them again (March 2015) to investigate my engine light, renew my inspection and to again check the vibration as I still was experiencing it. This time they told me they didn't feel any vibration (which is so obvious to notice). In regards to the engine light, they'd need to order a part. So I took my car home and waited for the part to come in. I called a week later and the manager said in a slightly rude manner that he'd call me when it came in. Well a week later I called again (mind you I am not using my car at this point during this time because at this point my inspection had run out) and the lady said the manager was not in but she'd give him my message....no call. Finally I called the next day and he had the nerve to say to me on the phone that he recognized my voice and that it was familiar. Great thanks idiot. I asked about the part and he apologized for it taking so long and said he'd call me right back in a few minutes. Well that was about a month ago. So I stopped waiting 24 hours later and I hit another Hyundai service site which fixed both my engine light AND THE VIBRATION. Never again Star Hyundai...never again.