Horrible. Horrible.
Ask me how many times I was hung up on in the last hour trying to get some information about my phone repair. FOUR times. I was hung up on four separate times. Why should I even need to call the store so many (6 total) times to get some decent service?? Each time I called the same department and got a different person. Only one young lady had so much as a pleasant tone but still have me no information. Not to mention on my first attempt at calling the store I received an answer, was put on hold for 30 minutes, saying they were "checking", only for a different person to then come back to the phone and ask me if I needed help?! What?!
Fire everyone; or at least teach them phone etiquette, how to manage customers, and how to be accountable.
One star is because the actual store is kept very clean.