Staples

Got my order ready for pick up, within a hour

Took forever to find a worker to get the desk and chair we wanted. Totally understaffed. And once we finally got someone to help us, they were out of stock of both the desk and chair.

This Staples is in a super convenient location, and it's great it you're grabbing office supplies from the main part of the store, but it feels like every time I go there is some kind of issue with the printing section. I guess they have to take a lot of orders from the other Staples, but the printing portion of the store is always jam packed and seems understaffed. There's usually only one person and maybe a manager there. Also, sometimes they take just the file you need to print and other times they tell you to leave the USB there, which is annoying especially when you only need one color copy of a file printed or you don't feel comfortable leaving all your files with them. And I wouldn't recommend leaving it anyway, since there is so few staff there it seems like it would be easy to misplace since they're always running around with all the extra orders they have to fill. Another thing, be prepared to drive in and check on your order if you decide to leave a file and they say they'll call you later to pick it up. Once time, I needed an order printed and they never called me to come pick it up. Finally, I went in three days after I left it and they told me the woman who took my order forgot to call me in. These things happen and all, but these things seem to happen a lot at this particular location. If you're getting something from the main part of the store, it's great, fast, and convenient, but if you're dealing with the printing section you need to be patient.

I bought Brother Toner TN-350 ( $79) when I opened the box the sealed metallic bag had already been crudely cut open, the tape around the side was broken and there was a spattering of toner on the outside yellow plastic protector as well. When we brought it back we were treated with an un-helpful attitude and the floor person was not nice either. No apologies, no stretching.
Bad experience

I went to pick up some color copies on a Saturday afternoon. There were 4 people in front of me who had not even been acknowledged. There was one guy working - he took one person at a time and then went in the back to complete the order - while everyone waited to be acknowledged. After 15 minutes of waiting they couldn't even find my order.