Spare Pair

I went in to Spare Pair some time ago and bought a set of frames and lenses. Staff was friendly enough and the prices were good. Placed my order.

Twice I had to return them immediately after receiving because the lenses had been cut wrong. They finally got it right and on my way I went.

Cut to about a year, maybe year and a half later and the paint has started wearing off of my frames. Mind you that I take good care of my glasses and have never once dropped these, nor do I expose them to corrosive chemicals or substances. I've also had frames in the past from Lens Crafters that have lasted several years before ever showing such signs of wear.

Took them back in to Spare Pair in hopes that they would work something out, but I was basically told that I was outside of my one year warranty and that I would have to re-purchase new frames. No responsibility for the fact that they sold me a clearly poor product. No gesture of a discount or offer that might entice me to stay with them. Nothing.

So congratulations! You not only lost all of my future sales, but any future sales of my other family members. I will warn my friends of my experience instead of recommending your business. And I will absolutely file a former complaint with the Better Business Bureau.

Hope what you made off me or saved by not helping me replace these frames was worth losing the business over.

The glasses were definitely a little pricey, but the selection was great and the saleswoman gave me exactly the help I needed. She offered advice and suggestions but wasn't in any way pushy or trying to upsell me. The staff at the store were patient and friendly and made buying the right pair of glasses easy! If you have vision insurance and a little disposable cash, I would highly recommend this place.

Iv been going here for years and I won't go any where else. I live a half hour away now and I still make the trip to this office. If a pair of frames don't complement you're face they will tell you the truth and that's very nice because for me personally I wear my glasses every single day.

Really terrific service, very knowledgeable and went the extra mile with insurer to make sure I got the lenses I needed. Top notch.

Good service, friendly environment, doctor actually looks like he knows what he's doing.