Signature Limo

Tried booking these guys for a wedding because of all the great reviews they had. Could barely organize a meet up time because they were impossible to reach, finally met John in a church parking lot. He sold us because of his friendly attitude, the good condition of the limos, and the price was right. Went on to try and form a contract with Laura and everything fell apart. It was hard to organize a meet with them, forget forming a contract. Can't get anyone on the phone, voicemails go ignored, and emails take at least a week to hear back from them. They tried booking us for Saturday rates even though we were Friday, and we had a coupon for our date which John confirmed was usable but that changed when I was told someone else was thinking of booking them on our date. No problem, shot back all the necessary info to form a contract anyway once they fixed the rates and didn't hear back from them for a good solid month. Figured they went out of business or something when I finally get an email back saying someone else had booked that date. Nevermind the fact John said if someone else books on our date we get a free bump up, it takes you a month to let us know you're booked? This company is just bad business. Since they left us so shortly before the wedding date we wound up with Santos VIP Limos, despite their nasty reviews. Not much of a choice, but who knew they would actually do everything perfectly? Can't always trust online reviews.

This wasn't the first time we used Signature Limo, and it won't be the last! We had Roger pick us up and take us to JFK for our flight out, and George was there with a van to bring us home. Roger was genuinely kind, friendly, funny, and even made Belt Parkway traffic tolerable. He was great with our child, too, when she was getting antsy. We came home just as the 1/21 blizzard was kicking up, and George was an absolute pro in treacherous driving conditions. The cars are always clean, the drivers are always prompt and pleasant, and the process of making reservations couldn't be easier. Thanks to everyone at Signature Limo - we'll be back!

Definitely recommend! Making the reservation over the phone was easy, and the information was sent via email. We booked the Escalade limo so we'd have plenty of room - it was comfortable and super clean. Our driver's name was Roger and he was awesome, definitely added to our trip into the city. Thanks, Signature Limo, I'll be back!