Sheraton Lincoln Harbor Hotel

Not many places that you can stay with THAT view of Manhattan, and pay so little by comparison... the beds were so incredibly comfortable, the sheets were so soft and I fell in love with the pillows. Reserved our room and was pleased with the service, room service was very good, and it was particularly nice having the ferry feet away from us. There are no drawbacks, you can order their sheets and pillows.

The hotel is beautiful..in a great place, nice views, etc but maintenance needs to be done. Stayed in this hotel on Valentine's weekend, the first night, the room was cold. The second night, there was no hot water. I've never been to a hotel that doesn't have adequate hot water. I did let the front desk know about the problem and they said the engineer was supposed to be fixing it. Didn't happen! They did accommodate me by compensating my parking and giving me a partial view of the city but what I did not appreciate is the agents saying that I was rude. I mean, do u really expect for people to pay 100+ dollars to stay in a room with no hot water and cold air fuming through the unit? I advise you that if u have a problem with your room, just let it fly because the agents will lie and say that you gave them a problem. In this case, the customer isn't right. They're going to take their agents side. Btw, the heavy set Caucasian guy at the front desk, he was very rude... Didn't even print out my receipt. I came back in to get it from the manager Addie Patterson and she printed it out and just slid it to me. Didn't explain the breakdown of the receipt or nothing. I asked her to explain and she "half-way" did. 2 out of the 4 agents I dealt with had a horrible attitude. If I was rude to them, they should consider the way they were rude to me. I spoke to another manager and she just basically told me that her agents are correct. The manager I spoke with said that I threatened to call corporate. Yes I did tell Addie that I would contact corporate because there was no hot water but obviously they didn't like the step that I took because my room lacked hot water so once again, if you have a complaint just keep it to yourself. I stayed at the Sheraton in Florida and the service was excellent. In jersey, the hotel was nice but the attitude of 2 of the agents were not good. All in all, it's in a nice spot, close to the city, restaurants nearby, etc.

The room service has no idea or intention of what customer service is. Ok place to stay but don't expect actual service.

Liked the location, the rooms were nice and clean, also enjoyed the free 2mbps up&down WiFi. The restaurant on site was good.

Did not like that there were no mini refrigerators on the rooms, no microwaves anywhere, and also the hotel's exclusive deal with a black car Company. In fact some things seemed to be done on purpose so you had to eat at the restaurant and take their car service. But hey, for the price and easy access to midtown using the ferry, can't really complain too much.

Coming from our closet of a hotel room in Manhattan, the Sheraton was a welcoming adventure. This location is right on the Hudson River and feet from the NY Waterway. We caught bus 158 from the Port Authority and it is a very short walk to the hotel (few feet). We were checked in one hour earlier and basked in our spacious room on the 8th floor. We had a wonderful view. This hotel is a little outdated but the room was very welcoming. The pool and fitness center were under renovation which was a bummer but the fitness center was relocated to a temporary home on the 2nd floor I think.

The beds were okay. Too soft for my comfort, but decent. We had (2) tvs in our room and a separate lounge area. There was no microwave or frig. We were provided (2) free bottled waters. There is a nice business area in the lobby.

There really isn't much of a nightlife if you are not driving in this area. The better option seemed to be commuting back to New York. There is a Ruth Chris Steakhouse, Houlihan's, and a food court at the Shops at Lincoln Harbor. These are literally across the street from the hotel. The hotel has an in-house restaurant but we never ventured there. The NJ Light Rail is about a 7-10min walk from the hotel if you want to experience a little more of New Jersey. Tickets cost $2.25.

It was very nice to take walks during the day or night on the boardwalk. Overall, it was an okay stay.