Serenity Day Spa

I just had an amazing time at Serenity Day Spa. I was so glad they could take me at the last minute. My back was killing me from all this snow. The front desk /reception is small but nice. I was nicely greeted by the manager, Jamahl who also turned out to be my therapist. I waited in the little Zen lounge that they have there and had refreshments. The actual session worked wonders for me. He focused on all the problem areas that I ask him to. He was very professional. During the session he was considerate and kind. The smells and the atmosphere were awesome. Thank everyone for a wonderful experience. I will be coming back and bringing friends.

This spa is a lovely and relaxing spa. They take your opinion into consideration. And make sure you the customer are satisfied. All your aches and pains are pin pointed to make sure you get what you need. I also really appreciate the time they take with you to make your experience worthe your time and money. It's the spa that just isn't a business, it's more than that. One satisfied customer.

I went to this place to have a massage due to stress and this place was great! I was so happy with the place and the customer service that I've set up monthly sessions! Thanks soo much! Can wait for my next massage

RESPONSE FROM THE OWNER

Andre, I read your review and I am very happy that you were in fact satisfied with the most important reason you came to the spa. Thank you for compliment on the massage therapy itself. With regards to your other concerns I will address them as follows. It is standard practice in the industry to fill out a consultation form and a release form. Our consultation form allows us to understand each of our clients medical history, their areas of concern and their goals and desired outcome for the session. Also, we have a short release form that is designed to protect both you and ourselves. With regards to your analogy about not paying for your food before it has been served and eaten by you, of course a restaurant cannot bill you up front because it does not know if you will have another glass of wine or another appetizer or dessert etc. However, there are many industries that require you to pay before the service. I will list a couple below as examples.

Broadway Play
Airline Flight
Basketball Game
Movie Ticket
Concert.

Of course there are many situations where you do not know what the final cost will be and in those circumstances you have to wait for a final bill in order to pay. In the Spa's case and the examples above the final bill is known up front. That's why you asked to pay in advance. I have visited many spas in my lifetime. It was common practice to complete the intake forms and make the payment before I began my service.

It is our goal to provide great service to each and every client. It is unfortunate that we were not able to accomplish that goal with you. However, I assure you it was our pleasure to provide you with a quality massage. We hope you will come back and try us again.

Sincerely,
David

Place is ridiculous. First they try to make you sign waivers for massages and facials (which would not even be enforceable as you can't waive negligence). Now they try to make you pay for the entire service at the time you make the appointment. That's like asking someone to pay for the entire dinner at the time they call to make a reservation. Too bad because the actual spa treatments are good. It's the policies that are horrible.