Sephora

Now normally, I would agree with all these ratings about the service I receive here from the not so welcoming staff.. However, today changed my view completely and it was all because of Maria! She's amazing and so helpful and treated me with the utmost kindness! She demonstrated her knowledge of different makeup brands in accordance to different skin types with ease. She wasn't like the other associates that would just point you to one product, disappear and leave you to tend to your follow up questions by yourself. She stayed and helped me try on several different products until we both agreed what was perfect for me. This Sephora would be rated 5 stars if they got rid of all the staff and just hired all Maria's lol.

This Sephora would be infinitely more profitable if they fired every single one of their rude, nasty, and unprofessional staff. Made the mistake of asking a rep a question, instead I got an attitude and belittled for not knowing all makeup related terminology. We dont all spend hours watching Youtube videos, that is why these ladies are hired. Supposedly, they are passionate about makeup and helping others. If they are so unhappy with their profession, they would do everyone a favor and simply quit. I had an entire basket of products worth over $200 which I did not purchase. My hard earned money can be spent elsewhere, where I am valued as a customer. May I suggest, the makeup section at Nordstroms.

I agree with all the low ratings, terrible service. It's just a good location and when running errands in that area is useful to stop by. I been countless times and it's might as well be a kiosk. Midtown 34th and even JC Penny location @ Manhattan mall are 4 start worthy

Answer the Damn phone! I've been calling for like an hr nobody's picking up the phone

I have never had a good experience shopping at this location and I've been at least 100 times. Not only does no one greet you when you walk in, but no one is ever available to help. All the sales associates are always standing around talking to each other and act very rude and dismissive when you finally manage to flag someone down to help you. If I'm a customer (especially a VIB member), I deserve to be treated with some respect. If you're a sales associate, you should probably be a little less unhelpful, rude, and unhelpful. I won't be returning to this location.