Sears Auto Center

I cannot believe the unprofessionalism this place calls Customer Service.

First off avoid Karen and Greg. Wait never mind just avoid this place all together.

If you think you can come in and just purchase tires without an ordeal guess again. The Sears name has been tarnished by people who lack training, knowledge and a drop of common sense.

Went online and found the tires I want with an Online Price. The sears sales woman said she would match the price and wasted an hour and a half of my time sitting on the phone doing all these weird maneuvers only to ring up my order and charge my $70 more then the online price she said she would get me.

After I complained the price she CHARGED me for is still higher then what I presented her she began to make unkind remarks.

Furthermore my shopping night ended with not having my tires priced matched to the online price.

Karen opening up a Credit Card for me at Sears without the advertised 0% interest rate like promised because she couldn't even do that correctly which resulted in having to make an extra phone call tonight in order to correct her mistake.

Anyway if you have any doubt the reviews aren't true guess again they are most likely all valid. I am sorry Sears Fire the people working at this location and start Fresh.

I would rate this Sears Auto 0 stars if I could. If you're going for something as simple as an oil change I would suggest going elsewhere. Went in for a 10am appointment for an oil change and tire rotation which realistically should not take more than about an hour, hour and a half tops. I was told they were down 5 technicians (3 were on vacation and 2 called out - poor staffing) and it would take a little longer than expected, but was "promised" to be done by 12pm. My car was not taken into the shop until after 1pm. Each time I asked how much longer I was told a time which ended up being longer. My car wasn't done until 2pm. Upon checkout my receipt then states my "promised" time as 2pm. Go to That 10 Minute Oil Change....it actually takes 10 minutes, unlike 4 hours.

I had all 4 tires replaced, when I picked up the car one of the tires were flat. I waited another 45 minutes for the tech to locate and fix the problem. I returned again and another tire is losing air I was told by the store manager there is a problem with the sensor in a different tire and the cost to replace is $200.00. I do not trust the service of the Paramus Park, NJ store and will not be returning. I would have liked a comprehensive review of my tire system for the $600.00 I spent. I also would like to mention the employees Pauline, and the Manager was not very helpful.

Fantastic service. Excellent customer service. Extreme thorough and knowledgeable master technicians. Appointments work miracles.

If I could give this place a negative star I would. This place is HORRIBLE!!! I go to pick up my car after work at 630 and stand in line for about 20 minutes until someone acknowledged that I was standing there waiting to pay. After waiting for the guy who was about 100 yrs old finally checked me out I went over to my car went to start it, put my foot on the break and it went all the way to the floor. Now my car was there for a simple tire swap. Take off the winter and put on the summer. Very simple and quick. No one should have touched my brakes. So I get out and walk into the garage and tell one of the mechanics I have no brake fluid and my pedal went to the floor. He brings me to the front and to the manager. Another tech looks at the car and says the brake line broke. How in the world does a brake line break when it shouldn't be touched for a tire change. So I get mad because if I didn't know that there was something wrong I could have drove away and gotten into an accident. The manager did nothing and said that it wasn't their fault these break all the time. After I say no I just changed them and put on steel threaded ones, he brings to the back and attempts to "explain" why it wasn't there fault. Now I don't know everything about cars but I know a little bit and he was talking out his butt. He had no clue how brakes worked at all. So after being stranded there for 4 hours the guys at Sunoco by where you get onto 17 South went to Clifton autozone, after the manager said there were no brake lines for my car in the state of NJ and I have to wait till Monday until they can special order one, got me a brake line and installed it for me. So if you value your safety PLEASE PLEASE PLEASE do NOT go to this sears! Go to the guys at Sunoco, they were quick and came out to fix my car at 930 at night on a Saturday!!