Sears

appliance department has good intentions but terrible service need more representative on the floor and little more professionalism

Very convenient place affordable prices

Clean store, usually very helpful associates. Selection isn't always as good as online, but hey, who's is? The only qualm with Sears these days are the difference between "Sears" stores like in malls and the "Sears Hardware and Tool" stores that are owned by different companies and have different sales, but do not identify which is which on their flyers.

IF I COULD GIVE THIS STORE A NEGATIVE REVIEW I WOULD! CUSTOMER SERVICE AT THIS PLACE IS JUST COMPLETELY HORRENDOUS. I HAD TO CALL 7 TIMES TO ATTEMPT A RESOLUTION - TWICE I WAS ON HOLD FOR 25 MINUTES AND DISCONNECTED. AFTER I CALLED THIS LAST TIME I WAS CONNECTED TO AN 800 NUMBER WHERE I WAS TOLD THEY WOULD HELP ME FOR SURE - WELL GUESS WHAT...THEY DIDN'T. OH AND I HAD TO MAKE A TRIP TO THE STORE IN AN ATTEMPT AT A RESOLUTION AS WELL (AND NADA) LOOKS LIKE I WILL NEED TO GO BACK AT THIS POINT. I CAN SEE WHY THEY ARE GOING DOWN THE TUBES - I CAN TELL YOU THAT I WILL NEVER SHOP HERE AGAIN.

I purchased Maytag #MMV4205D microwave from this store. I am not sure which one to complain more about. Bad product design/quality or worst sears return policy.

I purchased this microwave around two weeks back and finally got to install it earlier this week. While attaching the bolt to microwave from the cabinet over the gas range it became free even when tightening with hand. This is before I even used screwdriver. When I unscrewed the bolt and took the microwave off the wall, I saw that bolt assembly has dislodged from the microwave body and fell inside the microwave.

This seems bad product quality/quality control as bolt assembly was not property attached to the body. Too bad I didn't noticed it before I started installation.

Now for the sears part, I went to the store from where I picked it up. The only thing I want is to get a replacement but they plainly refused to do anything saying that if I am not using sears installation service then there is no warranty on the product. This is the thing that they forgot to tell me before I purchased it and secondly does not make sense. How does doing self installation invalidates any warranty? Instead store rep asked me to call the sears repair department and provided me number. I have been making many phone calls now and always get redirected to different number. Finally on the last call, I was told that this has to be handled by the store from where I purchased it. I am in deadlock now as store refuse to honor any warranty even though there is no way that I could have caused the nut to detach from body and instead it reflects poor product quality. Never buy from Sears.