SE Salio El Pollo

The customer service simply sucks. I have dine in and had to wait a long time for the waiter to acknowledge my family and I. The anticucho was so terrible and the waiter was so rude. I decided to give it another chance so I ordered take out and they are so ridiculous with their aji. I ordered a big tray of jalea and came with one little spicy sauce container I asked for at least another one and they said that's $3 extra. Like are you serious? The food taste bad you would understand customers need more aji to be able to swallow such tastesless food and they want to charge you more money. Don't go there don't waste your time, money and the chance to eat good food elsewhere.

Their specialty rotisserie chicken with the aji pollero green sauce its absolutely delicious. The leche de tigre, tallarin verde and lomo saltado exquisite. The place is too small for the large flow of clients and customer service NEEDS to improve.

redujeron la porcion de papas en el pollo a la brasa - portion of french fries less than before .

ceviche de marisco demoro media hora y los mariscos estaban duros, le deje saber a la mesera y no dijo nada ni disculpas. seafood ceviche took half hour and came hard, i let known the waitress and she said nothing not even an apologize.

The chicken is good, the fries aren't. The the last two times we ordered a Jalea the fish tasted like soap as well as the calamary. The customer service it's also bad, is more like they are doing you a favor. In other restaurants they are also generous to give you enough hot sauce without charging any extra. Very sad for a place with decent food to treat their customers like that.

****UPDATE****
So 3rd time IS a charm!! After our first 2 experiences we were a bit reluctant to call again, but being that the food is so damn good we decided to give it one last try. Glad we did!! Se Salio El Pollo staff redeemed themselves!! They were courteous and prompt! The woman who took the phone order nicely explained it may take a while for delivery, she gave me an expected time of delivery and we were fine with that. The driver surprised us with an earlier arrival!! He did forget the soda but came back with it before we even started eating so we were unaffected! Great job all... Hope it continues!!

***Original Post***
Excellent food... Service is absolutely horrible. We ordered (from work) they took forever to arrive. We ordered a second time because the food is so YUMMY. Its been over an hour still no food, and I've been on hold (phone) for 10 minutes (my phone has a timer). Mind you they are only a block away!! Just finally spoke to woman who claims there is an issue with the car ???? Really???
****3rd time is a charm so we may give them one last chance but if they can't get it together BYE BYE!!!!!!!