Russells Bri Tuxedos

A very disappointing experience. I have shopped here before, I purchased my wedding dress in 2012 (second wedding) very nice experience. So when my son announced his engagement, I knew exactly where I would shop. I made an appointment, why? I have no clue, they directed me to the dresses and walked away. Answered phones and helped other customers. I left. Very disappointed. Never will I go back there again. I also had to use the bathroom...it was gross.

Prompt service. Good selection. Quick measuring.

This place lacks customer service and lacks manners and experience on how to treat their customers. I've never heard and witnessed so much attitude from a business before. I ordered suits here for my groomsmen and I. All of us came in to be measured before the order could be placed. 3 months later we went in for fitting one by one. I've never witnessed such a horrible attitude coming from someone that claims they want your business. One by one my groomsmen called me complaining that they each were told they should've been notified that they were working out and they had to be resized 4-6 sizes up.. mind you THEY HAVE THE MEASUREMENTS and NO ONE'S BODY STRUCTURE JUST CHANGES OVERNIGHT. Their college clothes still fit them well.. one of them called to tell me they gave him a size 46 suit during fitting when he was clearly measured for 42 and when he mentioned it to them they then told he lost too much weight and they should've been notified ahead of time. My fitting you ask? My pants were so tight my testicles were screaming GET ME OUTTA HEAR!!! They never owned up to any mistakes and kept placing blame on the customers. We all had to have our suits reordered and resized 2-6 sizes up or down.. WHAT WAS THE POINT OF THE MEASUREMENTS?! Then with an attitude says to me "see this why we don't do fittings until a week before the wedding!" What?! Do you understand the amount of stress that builds up during that time then imagine if we have to do alterations??? WHAT?? Thankfully we had all the suits in and got them altered by someone else, none of the groomsmen wanted to deal with that store anymore. I DO NOT recommend this place for wedding suits, fittings, alterations or ANYTHING WHATSOEVER! It lacks professionalism, character, and care for the people that are coming in for help and paying their hard earned money only to receive an attitude. Aside from the affordability of the suits, I wouldn't look twice at this place if I walked past it on the street. I'd rather tell friends I ordered my suit from China than to tell them I ordered it from this place.

I must have tried on 50 dresses at multiple places before I found the one at Russells… I’m taking about my bridal consultant, Sue! (And my dress :)). This place has such a great atmosphere - the dress options were extensive and the staff is so professional and genuine. By the time I got there, I was kind of over the oohs and ahhs - I just needed to find the dress already! From start to finish, Sue was so calm and helpful. I told her exactly what I was looking for and what my budget was. She didn’t try to sell me something I didn’t want (like the other places did). She simply had me try on the styles I liked and didn’t waste time. Sue’s approach was the perfect blend of business and excitement. If I didn’t like something, we moved on. Once I found the dress, she helped me with the vision by adding small things that would make it look nicer. She wasn’t pushing - she genuinely wanted me to like it! I felt like we were working together, rather than feeling pressured. Between the moment of purchase to the pick up, the service just got better! Sue was in constant contact and encouraged me to come for multiple fittings so it was JUST PERFECT. Silvia, the seamstress, was extremely talented. The rest of the staff was comforting, celebratory, and remembered my name although I didn’t work with them directly. Russells was a fantastic experience. Don’t waste your time going anywhere else!

This is just the most wonderful store to do business with. From start to finish they made the dress buying experience - exeptional. Their staff was superb- Their selection is just fabulous. both of my girls bought exquisite dresses from them- from top designers. Their prices were so reasonable and fair. They also do free alterations & they are done well. They are kind and nice and fun! What more can people ask