Rugs USA

if there was less than one star I would have posted it. The service has been horrible. I ordered 3 different orders, with multiple on each order and EACH order had major issues. They deliver wrong thing, yet their return policy does not work well I was constantly told they would email update or call and never got a call. I had to call daily just to resolve issues.

the quality when they do get it correct is very nice, but they are very difficult to work with

This has been an absolute nightmare, not to mention a waste of a lot of money and time.! I live in Canada but was having the rug shipped to a relative in the US. I emailed the company and asked if they had a toll free number. I was informed that the # on their website is toll free. I was on hold for nearly an hour, but I was eager to place the order and I had some questions to ask on the phone before placing it. The lady was prompt in getting my order information and assuring me of the colours she saw in the picture of the rug. It arrived at my relative's place and she showed me a rug that was nothing like the photo. I sent several emails and did not receive any replies. One cannot return a rug UNTIL you have spoken to someone for validation. This is the catch! They get your order, you get the wrong product, and you are stuck with it. To make matters even worse, I received a bill from Bell Canada today for only 1 of the several calls I placed to this company. I now have to pay $25 for the call when I placed the order. This was SUPPOSE to be a toll free number. There will be more long distance charges coming on my next Bell Canada bill.
I would highly recommend that no matter how much you love a rug or how great the price might SEEM to be, this company borders on fraudulent. Avoid it like the plague!

now i'm even more ticked. i've held again for 45 min and promptly at 6 been informed that they're closed. in a nutshell, this co. seems unable to handle volume. what seems like a gr8 way to buy rugs, is only a notion. i selected and pd for 5 rugs b4 thksgvng. i rec'd 3, was promised a 4th. found by snooping, no.4 was sold away fr me. after insisting, i was given until sat. to pk new rugs. i was told that my cash w back on my bank card. NOT TRUE! to prevent a headache, i'll just say BE CAREFUL w rugs usa. of course, i'll be holding on 45+min. to unscramble this mess in the morning.

Really terrible service. I ordered a rug online and didn't hear anything for a week. I contacted them and they said it would take a couple of days to hear back from the warehouse. A couple of days go by and nothing. I contact them again and was told to wait again. I wait another week and nothing. I contact them and cancel the order. The rug was out of stock online so I figure they never had it in the first place. They are super apologetic, say this never happens and give me a coupon for another rug. I stupidly gave them another chance... guess what? Two weeks later and they never shipped my item and have no idea what is going on. Go to the store if you can I guess. Don't waste your time with them online.

I love the Rugs USA store. It's close to my home in Old Westbury and it has a great selection of area rugs at very affordable prices. Nice to deal with honest and helpful people . I was able to pick up one rug on the spot and the other was shipped for free to my home in about 3 days. While not a fancy store it offers a lot of great designs and great service .