Royal Air Maroc

Very poor service customer service and Management.. ..experience very rude service : they cancel fly without notice or helping their customer any service in airport , Manager hide and customer service don't answer phone ..specialy when you have kids with you and driving from other state ..end up sleeping in floor in airport with too many lies with departure time and stolen luggage . For many years the air morocco has too many issues for many years..

Still waiting on my luggage. Absolutely worst airline I have dealt with abroad. Calls go from my bags are located to not located. Completely corrupt.

Lost my luggage and yet to recover. No one I can talk to. I will not change my review til a human being call me and try to recover my luggage. Every time I call get voice recorder.
8/10/2015 Update
So I called the company many many times. I was told that my luggage found in Casablanca and it is heading back to JFK. One Day later, called again, I was told that the luggage not found and the information that was given was false. So the company true dishonest and false information was given and very rude staff. I will keep updating that post to let the world know the reality of the Air Maroc
8/17/2015
It is the seventh time that I called and I was told that my luggage is in Casablanca and they will be sending email to the airport there to confirm that the bag will be shipped. my wedding suit is there and I am already fed up.
So Again this morning, I was told that an email will be send to Casablanca airport and I should be calling again tomorrow. Can you guess what tomorrow the answer will be ? I will continue to give update to this review.

I have been flying since I was an infant and I have never in my life encountered such rude, unprofessional and incompetent people. I had heard rumors Air Maroc was unreliable but this degree of idiocy is unparalleled. I was due to fly out of JFK on July 17 @ 830pm. After waiting in a line that didn't move for an hour I heard through the grapevine that the flight was cancelled but no information was given as to why. When we get to the counter the lady knows nothing and puts us on a flight July 18 @ 1PM. At 10AM on July 18 that flight is cancelled and they push to July 19 @ 3AM. At this point we are irate. They told us the July 17 flight never left Casablanca, meanwhile a friend of mine was on that flight and it arrived in NY. On July 18 a flight went out but they said only the people booked on that flight could go and if you wanted to pay $1000 to upgrade your seat you could go in business or first class. The police were called because statements like that really put people in a furor. The 3AM flight has now been pushed to July 19 @ 11am. My cousins wedding is on July 19 and I will likely miss that wedding along with 3 days of hotels I had booked in Fez. Everyone has no information and has been wholly unaccommodating in trying to book us on a sister airline or getting us to a different city. I will never ever fly this airline again and I hope to be fully reimbursed for my time and inconvenience. I will report them to the BBB until they cover all the financial loss and emotional strain this has put on me and my family who had booked travel arrangements and events upon our arrival in Morocco. This airline needs to be shut down and disbanded, it is an absolute disgrace and I wouldn't be surprised if it led to airport violence. If it was possible to leave negative stars this is like -10, absolutely horrible!

I personally found that the royal air maroc is the best ever they have a good quality services as timing and food and personals i am not saying this because i am moroccan not at all but because i have traveled with some other companies where i found a lot of differences yes, i hope you travel with the royal air maroc again and you shall see the big different your self thank you and best wishes ahmed toufala