Nice guy, but be sure to get any work you need done quoted up front so you don't choke on the invoice he sends a month later.
Here's the detail on my invoice:
- Condenser Cleaning & Check up on all moving parts & sensors
- Air Handler Coil Cleaning & sensors and parts (whatever that means - no new parts were added to my systems)
- 5 Indoor & outdoor A/C system
He says his normal fee for this service is $140 per unit and after I complained about the initial $936 invoice he gave us a whopping $10 discount for each of our 5 units since we have multiple systems in our property.
The original bill included a charge of $225 for "labor" and when I questioned what the labor was for, he said it was the labor to change the filters that I provided in each unit. He reduced the labor charge by $70 after I freaked out about the size of the bill. Call me crazy, but I would think the "labor" of changing the filters on five air handlers would be included as part of the "Spring maintenance" but you need to know it is an additional service with Rocco.
Now owe him only $791.80 to clean and inspect 5 units! He didn't even get the two units I have that were NOT WORKING to cool the air in their zones, which is why I called him in the first place. My husband had another company out to get their recomendation and quote for the same unit after Rocco quoted $9,540 to completely replace it. (He never bothered to quote the massive amounts of work he said was needed on the other systems, including changing pan sizes, moving things that he said were improperly installed 8 years ago, I seriously can't remember it all, there was so much stuff he said needed to be done.)
For less than $300, including replacing the capacitor and topping off the unit with recycled refrigerant, the unit Rocco would have us replace has been cooling the air perfectly fine for over a month.
Unfortunately, we didn't call the right guy in the first place. Live and learn.
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