Rivergate Veterinary Clinic

Good vet, useful online patient portal

Worst experience ever. This place seems to be out to make a quick buck. If the vet was honest about the high upfront cost, I probably would have a better impression of this clinic. I don't mind paying the necessary fees to get my dog better, it comes with owning a pet, but what I hate are medical professionals that seem like they're more interested in your money than the well-being of your child/pet.

Second thing I hated is that I had to ask if the tests she was about to run that would cost over $400 would give me certainty of what my pet had, which she replied it wouldn't...THEN WHY THE HECK WOULD I PAY THIS ABSURD AMOUNT?! JUST FOR A "MAYBE HE HAS THIS"? Inane...

Third, I asked if there was a plan that my pet could enroll in so that he could stay healthy by coming in for regular visits and it wouldn't cost a ridiculous amount. Of course they didn't, why would they since it would lower the amount of money they could make?

Fourth, terrible front desk service.

And finally, the treatment that I went with, which was essentially a trial and error method, was completely pointless. I've had him for 3 years and we used to go to another pet hospital near me and I've seen this illness before, it's pretty common from what I hear. This vet didn't have the experience or knowledge to give me any insight to what it was and how it could be treated (other than pump some anti-vomiting liquids into his skin, which I've never seen done before).

So after all this trouble, close to $400 spent (I would hate to imagine how expensive it would be if I opted for the treatment she suggested), absolutely no useful or substantial information gained from the visit, my pet is still sick and is exhibiting similar symptoms. Again, I don't have a problem with the amount of money I'm spending, I can afford it. But to have all these costs without being able to give any substantial information on the pet's illness and to give me the impression that it was kind of a guessing game? Forget about it....

I should also note that I did not have Dr. Cross look at my pet and that was probably my mistake.

Dr. Kross is an amazing vet - very caring and treats your pets well.

My dog has seen all of the doctors here, and they are all amazing. The best vet clinic I've been to.

When our cat was severely ill, and needed to be put to sleep, Dr. Kross couldn't have been nicer, even asking our daughter if this was the right thing to do. These are very classy vets.