Ridgefield Imaging Center

I have been receiving mammograms at this place for the past few years. I have been very frustrated with them in reference to their slowness in getting me in and having me wait longer than I should. This past year has been the worse of all. I had an appointment end of last year and when I went in I was told that I had received a call canceling my appointment because the mammography machine was broken. When the woman looked into the computer she noted that I had not in fact received a call. When I went in the next time, I had to call to confirm the appointment myself because they had not bothered to confirm with me and never do. My mammography was done by a woman who was learning and did not know what she was doing. She had to call in the regular person to help her out. As a result my mammogram results were not complete and I am now having to go back again to get a second one done. I go in today, am made to wait fifteen minutes before I go into another area to complain only to be told that I received a call at 8:40 a.m this morning canceling my appointment because the tech had a family emergency. I never received that call and it was not on my caller ID. This place is so very unprofessional with no bedside manners. This morning when I was there I spoke to two dark skinned hispanic women who were friendly and speaking to me. I was shocked because normally the person at the front window is very rude,unfriendly and with no bedside manner. As a matter of fact, I saw her today stating that she is fed up with a patient who was standing right behind her. She did not hold herself back at stating her frustration and dislike for this woman while speaking to another co worker. What ever happened to the customer/patient/client is always right? The other thing is that when I call I am made to wait for ten minutes or more while the person answers other calls then I am told that they are short staffed with no apology whatsoever. I've had to tell the person that enough is enough and demand to be taken care of and not put on hold again. Next year I will take my X-rays and find a more professional place where I am treated like a human being and given the respect that I deserve. I am putting up my review on Google because I could not find who to complain to at the imaging center although I checked all over the internet.

Frustratingly slow in registration and imaging. Had to wait 2 hours for a simple shoulder xrays. Understaffed!

I have gone to Ridgefield 3 times in the last year and have had a good experience each time.
I have no health insurance and they do give quite a break to you in cost. Without their price break I would have paid more than double elsewhere, which was cost prohibitive.

The service is a bit slower than other places, but I feel like they are understaffed rather than rude. They have always been pleasant to me and have apologized when I have had to wait.

I've been to Ridgefield Imaging twice. The first time for an anatomy scan and the second time for a biophysical profile. My insurance would not cover the imaging center in NY that I had gone to for my first 2 ultrasounds, so I was forced to switch to Ridgefield Imaging. The imaging is moderate, the receptionist and service are TERRIBLE!

My scan was on Monday. Before leaving, I asked the receptionist if my results would be faxed to my doctor. The receptionist replied, "Yes, they should have them by Thursday, the latest." I asked if she could please have them faxed by Wednesday morning because my dr appointment was on Wednesday. She replied, "we'll do our best." I think 24 hours should be sufficient to fax my health report to my doctor. Upon arrival to my doctor appointment on Wednesday, I asked if she had received the results, and of course, she hadn't. What's the point of going for a scan if my doctor won't have an opportunity to see the report.

In addition, I need 2 more scans before the end of my pregnancy, and they are probing me on why I need the scans. I have a prescription with a reason code, and still they hound me with the same questions. I really don't understand why they can't just take my prescriptions and give me the appointments that I need. At this point, I'm considering foregoing the scans because I have had such nasty experiences here.