Red Phoenix Wellness

Red Phoenix Wellness Center is an amazing hidden secret tucked within Mineola. I've visited Red Phoenix Wellness Center several times for numerous massages and facials. The owner, Lisa, is an incredible masseuse, and I always walk out from a massage with her feeling absolutely amazing - no more pain in my neck and back! You can't beat their $45 medical massages. The facials there were great too, the lovely facial specialist worked wonders on my skin and suggested a wonderful product that really helped with my dry, rough skin. Overall, Red Phoenix is my go-to place for all of my wellness needs, I love it and would definitely recommend for anyone who wants an affordable spa experience.

Incredibly disappointed with my massage this morning. I get a massage every two months, and although I have been a client at another local spa for the past 5+ years, I decided to give Red Phoenix a try since it came highly recommended to me.

Although I had a coupon for a $45 introductory offer, I wish I had saved my money and time. When I booked my appointment and given the massage options, I selected the aromatherapy massage. I arrived 15 minutes prior to my appointment, as was asked of me. Although the sign at the front desk says that if you arrive late your appointment time will still end at the original time to accommodate other clients, my appointment started 15 minutes after my scheduled time because the client before me arrived late.

When I was finally taken into the room, Gunther asked my what injuries I had and what accidents I have been in. I said I had requested an aromatherapy massage, and he said he only does medical massages. My massage was nothing like I was promised, or expecting. When I made the appointment I was told that he was the only one available at the time. I should have been made aware that he does not do aromatherapy massages, and I would have picked a different time to get the massage that I was paying for.

When I got home I called to let Lisa know my experience. Her only option was to book another massage for $49, more than I paid today. I declined, as I would not pay more for another massage experience like I had today. I am incredibly disappointed with the overall experience and customer service.