Reaction Salon

only hair salon i go to! love love love

I've been going to Reactions for at least 4 years. The price, quality of products and end style is unbeatable. So great that I hold off on getting my hair done in DC if I'm coming home to NY.

My experience at this salon was HORRIFIC!!!! Naturalista Beware!!! I have been growing my natural hair out for 4.5 years and in one wash and set experience with this salon my hair was burnt and falling out in clumps. The salon owners did not take responsibility of the situation and I now have to nurse my hair back to health. If my hair was just heat damaged (meaning the curl pattern was damaged) I probably would be mad but would not go to the extreme of writing this review, but when my hair started to fall out in clumps that is a different story. Before I went to this salon I asked if they had experience with working with afro textured hair and the owner on the phone assured me that she did. They had NO clue. They did not detange my hair properly and constantly tried to use a small tooth comb, the products were horrible and did not put moisture back in my hair, and the excessive heat and rough handling of my hair demonstrated that their only goal was to straighten my hair and not to care for the health of my hair. Due to the experience with this salon I am left with bald spots and hair that is weakened and the density is much thinner. When I called the salon the owner took no ownership of what happened and told me that maybe I had alopecia. My hair was healthy, thick, and on my back when I entered the salon. The only issue that I had was that my hair needed with be washed and that it was dry. I good deep conditioner could of solved that. The deep conditioner that they used on my hair was no good. I would NOT recommend this salon at all!!!!!!!!!!!!. Lesson learned the hard way.