Raymour & Flanigan Furniture Store

After spending $8K and waiting 3 weeks for my furniture, I get a phone call THE DAY BEFORE DELIVERY letting me know they are missing the headboard to ONE of my beds. I reminded the girl on the phone I ordered 1 bedroom set, not 2 beds, she asks "Are you sure?" she then asks "What would you like us to do about the delivery?" Do I need to write more about this?

It's a discount center you fools.... I love the 2 full size sofa's and amazing Dining Room Set.

I purchased a $5700 dining room set from this store in November and it has been a nightmare ever since. The delivery window that was given was wrong as they came 2 hours ahead of time. I could not leave work so I had a family member come over to oversee the delivery. When I got home i noticed that there was a huge hole underneath the table, two chairs were badly scratched and covered with marker, the lights on the hutch blew out as soon as i turned them on, and the knobs for the hutch were placed so unevenly that one was a full inch higher than the other. I called for service and they wanted me to wait two weeks for someone to come, so i called the store. The sales rep said they would do a re-delivery of the items that i had an issue with.

second delivery i see the service man drop the new chair out of the truck and then repair it with marker in my driveway! I asked him what was wrong with it when he brought it in and he pretended not to speak english. The second delivery man scratched the hutch against my front door damaging both the hutch and my door. When i told him what he did he denied it, and when i asked him to take the damaged furniture out he wouldn't. The "new" table had one leg that didn't fit, so they KICKED it in place, enough so that the leg had a scuff mark and dent on it. when they put the hutch in place i told him again about the scratch he denied it and blew the plaster that fell off of it underneath as if i wouldn't notice. I was completely horrified by the experience and refused to sign for delivery but as they were leaving i opened the hutch to notice that one of the shelves was broken in half!!!

I called customer service and some nasty woman picked up telling me what the set was supposed to look like, even though she had only seen it online. she refused to replace it until i threatened to dispute my cc transaction.

third delivery two "new chairs" still scratched, had to get covers because the surface is not durable at all. new hutch still has a scratch in it. called customer service and they offered me a $100 credit on a $5400 set.

this place and their furniture is GARBAGE.

Lets start out by saying that I was excited to get a new couch set for my living room after buying my first house. I go to this store thinking that I was getting better furniture than Walmart. I pick out a sofa, love seat, and electronic recliner. Fast forward a bit, the couches seam on the arm was coming undone. They came and repaired it for me. Months later the padding on the arms on both the recliner, one side on the couch and one side on the love seat fell flat. They said it was due to my dog sitting on the arms, a 5lb chihuahua. I never had anyone sit on the arms. If they are saying that the padding fell flat due to a small dog, then what does that say to a person resting their arm or head? Isn't the arm of the couch and chair supposed to with stand the weight of an arm or head, which is much heavier than a tiny dog? I have the tech guy come out again to fix the issues of my furniture because not only did the padding fall flat, but a staple was coming out the side of one couch, my recliners powers source went out, and the the stitching that they repaired had another issue. So, the tech looks at my furniture, just takes photos, and leaves. I get a call back from the store telling me they will send a new power source for the recliner, and replace my love seat, but not the sofa. You'd think this was somewhat good news, just wait. The lady asks me when I was going to pick up my new love seat because they were not going to deliver it. See, the sales guy who arranged the delivery for me didn't use Raymour and Flanigan delivery service. He told me that Raymour doesn't deliver in my area, so I would have to use another company. Plus, I had to pay in cash $300 to the delivery guys. Fast forward to my current situation, Raymour said since a third party was used for delivering my furniture that they will not exchange the love seat. If I wanted to I had to pick it up or arrange a third party to deliver my love seat. That meant another $300, which would be the cost of the love seat. So, I wasn't getting a "free" exchange, but paying for a new love seat. Now I'm stuck with the defective love seat that they claim is a replacible piece due to a manufacturer problem. Even my bed frame was also delivered by a third party that was not Raymour, so hopefully, nothing happens to my bed. They give you the run around not just with customer service on the phone, but even at the store. I would never buy from them again, and I can't wait to replace this piece of crap with better quality furniture.

I bought a bedroom set with king boxspring. When they set it up I noticed that it is too high so I called them that let me exchange for thinner boxspring so my bed wouldn't be too high. It was still in the plastic but they would not help me out. They gave me lot of run around and still refused even though I was going to go and exchange it only 1/2 hour old mattress. Worst customer service ever. Would not buy from them again