Ramada Rockville Centre

Service was horrible at the front desk the bald guy was the worst along with the calls made to the front desk... The room was in horrible condition a drawing problem must be within every room for a tub. On a whole the clean aspect of a hotel stay is missing. The only positive was the large sized Mirror over the sinks...

Fare prices, great location to the Baldwin train station and the operations staff are phenomenal.

Had my Sisters Event Here and We loved the rooms and the service was good and the front desk was very helpful also. Definitely will be back for our next Event !

Hotel is ok, entrance was nice. Guy that checked me in was also helpful. There was little to no internet. Room was ok. On average, place was average. No issues that I saw except the wifi which, in this day, is usually a necessity.

My husband and I live in the next town over and just wanted to spend a night out for my birthday. When we checked in the room seemed average, but then discovered a light didn't work, a few outlets didn't work and the fridge didn't work. We called the front desk to have someone come up to the room, no one came. We put it aside and continued on our night out. When we returned around midnight there was a very strong smell of marijuana in the parking lot. When we entered our room the smell of weed was SO overwhelming as if someone had smoked in our room while we were gone. Clearly upset, my husband called down to the front desk. The guy seem annoyed that my husband was upset and offered a discount but what good does a discount do when we can't bear to be in our room? Front desk said they would move us to a new room. So my husband and I packed our things and stood outside of our room, now its 2am and no one came to give us our new keys. My husband calls back the front desk and again, the guy seemed irritated that we were waiting. Eventually he came and my husband apologized for yelling and shook his hand. We went into the new room, which was horribly outdated and as I got into my pajamas I noticed fist sized holes in the sheets. At least 10 holes riddled the bedsheets, and it looked like they had just picked up the sheets from the side of the road. I literally put my arm through one of them. My husband, now even more agitated, called the front desk back up and demanded our money back and someone to come change the sheets. We were told we had to wait until the morning for the manager. Who would stay in a room like that!? My husband started to yell, and next thing we know the guy at the front desk says "yea? You put your hands on me" like a threat that if we tried anything he was going to claim my husband grabbed him. That was the last straw. We went down to the front desk where security was called, I spoke with security and suddenly their story changed. He said "oh I didn't say he put his hands on me as if he pushed me, I meant that I felt intimidated" Poor choice of words. Using that statement with intent means you threatened to say my husband assaulted you. All we wanted was our money back from having to endure staying in 2 unlivable rooms. Eventually the manager came by (who WAS on the premises) and apologized and told us they would give us a discount and change the sheets. Apparently the weed smoking on the hotel premises is a very common occurrence. It took them 45 minutes to change the sheets and he only gave us half our money back! I want a FULL REFUND! We moved rooms twice, both were unacceptable, and we paid $166! For that much I'd gone to a Hilton! And by the time all of this was said and done, it was 4am, so we paid to stay in CRAP for not even the night! I tried to fall asleep but at 9am some Spanish housekeeper was trying to get into our room even though we were yelling that the room was occupied. We gave up, got up and guess what. NO HOT WATER. Screw this place. We called corporate.