R.O.C.S. Auto Inc

Really great service and extremely nice people. Takes time out of their busy schedule to do additional checks/explain things to you.

Called to inquire about ordering a set of BBS rims and Continental tires late one afternoon and had my call returned very promptly. They were able to get all of the rims and tires in very quickly, while 3 other shops had told me it would be at least a week. Not only that, they had them installed within 3 days of my initial call on a Saturday during a time that they would normally be closed at. The whole process was a breeze from start to finish, I will definitely be using them again for other aftermarket services.

ROCS is hands down the best Porsche/BMW shop around and I will not take my cars anywhere else. Rich and Vic have a broad wealth of knowledge and their work is top notch. Now that they are focusing on BMW and Porsche only I am sure that this great shop will become one of the best in the business.

I was excited to find a local repair shop with European car expertise. They quoted me a fair price for my 2010 Audi Q5 55K maintenance. I also mentioned a window washer light that I'd like them to look at, Well it turns out I needed front brake pads. So add that to the cost and we're at $875. They had the car for a 1 1/2 days. Left feeling good about the shop since they took the time to show me the worn pads. Noticed they didn't fix the window washer light so I immediately brought it back. Said they to bring it back the following week. Ok. I'm thinking they would repair the sensor w/o charging me again for labor. They instead charge me $4.50 for washer fluid, $20.00 for a sensor and $95.00 for labor. I topped off the fluid so no way I needed 1.5 liters.
Worst than that they tell me I didn't bring it in initially for the windowwasher issue. Two things I don't like, Nickel and dime and being lied too. I suppose I could have been more direct but I assumed they were going to take care of the problem and keep their word. It's OK. I'd suggest new customers to get it in writing. Have them call before doing the work .Trust and repair shop don't go together.

Highest recommendation for excellent service. Rich and his staff really know their Porsche products well and solved a problem in one visit on my 2006 Cayman that the dealerships could not. Saved me hundreds of dollars because Rich listens to what the customer is saying and can apply his skills and knowledge to get to the root cause of what is happening. He has the versatility to cope with new tech issues just as well as race preparation for classic 911's. Now I am delighted with my car and will never consider taking it anywhere else for expert care and flawless operation.