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Ordered a Pump, Decided to go another way , when we opened the Box you could clearly see rust in the threads on the inlet !didn't think much about it ? I returned the pump ( at a Beating of 25% restocking ! and was just informed there Not accepting the return these people are RIPOFFS !! DO NOT DEAL WITH THEM !!!
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I thought they were a good company....until. If the order does not go right you are screwed. They sent the wrong product and want me to pay for there error. This shows how their customer service is. I called three times to get it staraight and know one would call me back . The last guy "Will" I spoke to basically called me a liar. They would claim no fault and only offered to return with -25% on items that were $2k. Weve ordered there several times and we usually give them models what we want. This time the sales guy picked out the products and matched them wrong. Sent 3" pumps with 4" rail flanges, and wont take responsibility for an $8000 order they screwed up. I would suggest passing on this company if you are looking at pumps online. Use your local pump vender as it will be tough for them to treat you this way when you are standing in their shop.
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