Promptcare Home Infusion LLC

Very irresponsible, no communication skills and definitely no care for the patient's who use them for supplies. For 8 plus years the same excuses, delays and wrong & incomplete orders month after month. Oh yeah calling PA location not any better. My son's feeding bags are due 10th of the month, no notification and today 1/15/156 5 days later no delivery

I worked for them in Clark, NJ and they were liars, cheaters and disrespectful to the clients. Terrible company to work for.

This regards promptcare at a different location in NY. My special needs daughter needed an oxygen concentrator. I called many times and the customer service people were vague and callous. I became angry and told them they did not know what they were doing. They then told me they would not service her because all those angry moms make the customer service people upset. Perhaps they are upset because they do not communicate what is going on, don't provide helpful information , don't call back,etc. and desperately want to get critical equipment. They certainly didn't care if she had oxygen or not. I explained how upsetting all this was and apologized for being upset, No matter. They'd rather risk someone's life to be vindictive. These are BAD people in Elmhurst, NY. They don't care about the risk they put vulnerable people in. They do not care. This was a NY location so something bad is going on with the training.

The customer service in this place is appalling, they put people's lives at risk when supplies are not provided in a timely manner. When you call to find out what is going on, each person is rude and very unfriendly. If I could put zero stars or NEGATIVE I would do so. I suggest that no one works with this establishment, they should be ashamed.

I'm surprised by all the negative reviews. I've been using them for 5 years for oxygen, supplies, and servicing a rented oxygen concentrator. They always send the right items and deliver fast. Folks on the phone have been fine.