I had a horrible experience with this car wash. On January 16th they dried the car behind mine and never touched mine. then they whistled and said move. I told them it is still drilling wet and the bumper was full of soap. that girl said well someone else will clean it. 2 girls then came and washed 1 window and whistled and said "move truck". still the truck was dripping wet and soap on the bumper I said "can you see?" she said "other girl do". then another girl started drying whistled and said move. I pointed to the truck full of soap on the bumper and told her to just give me the towel. I had to dry my own truck. and the funny thing is I pay a monthly fee here. I asked to speak to the manager and they said he is not there asked me what happened took my number down and said he would call me. Monday, January 18th I went back asked for the manager they said he is not there so I told cancel my membership. I signed the cancellation and they showed me that they attached my complaint to the cancellation form and said they will have the manager call me. today, February 9th I check my account and they debited me $37.40 for my monthly fee that I had cancelled last month. I called asked to speak to the manager and after several attempts a guy named Oliver came on the phone claiming he is the manager. I explained the situation he never apologized for not calling me. I told him I need credit back to my account because it should have never been taken out. he said are you sure you signed the cancellation paper. They are horrible with customer service, with washing and drying cars. Why are they even still in business???
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