Preferred Dental Care (Chelsea, NY)

Had a terrible experience here during my lunch break. Found them on ZocDoc - my appointment was for 12:30 - they asked me if I was sure my appointment was today. I was, I had the confirmation in my hand. I noticed they asked everyone the same question - clearly their backend system is a failure. The staff was great - aside from the dentist.

I finally saw the dentist at 1:17 - what upset me most was the nasty attitude I received from him when I said I needed to leave to get back to work while he was FINALLY checking my teeth. He claimed he could not work like this and threw his hands in the air! I wasn't late - it was YOUR office that messed up. Also - it's probably worth mentioning the lack of privacy. Hands down the worst dentist experience I have had in NYC.

My family member and I received very warm, courteous and professional service--everything was well-explained and reviewed. Staff know how to be human beings! Thank you, Pat & Luna

They are friendly, personable and most importantly professional. Dr. Awad is a perfectionist and does not leave the job until it is done right! Even the assistants are meticulous about doing things to the best of their ability. One thing that also impressed me was that even though the other doctor wasnt working on me he introduced himself humbly and thanked me for coming. Its so hard to find a good dentist which is why im going out of my way to tell people they are the best!

Overall, I had a very good experience. I was seen quickly (5 minutes after completing my paperwork), their staff was polite and friendly, and the service from the dental cleaner and doctor was excellent (informative, not rushed, genuinely interested in my dental health).

I have gone to this office a few times and really do not recommend you going. I thought maybe I would give them the benefit of the doubt and go 2 more times. They do a good job of cleaning but try to hustle you for money every time you go. If you don't have a cavity they will tell you you need a "deep clean" which you insurance will not cover. If they can't sell you that the they will tell you you need a Sonicare toothbrush that is $150. My wife goes and got the same experience. Also there is a long wait every time I go 1 to 2 hours plus. The people that work in reception and billing also will tell you how much they hate it and how bad they are treated as employees. I would never recommend this place to anyone. Please find a professional dentist!!!!! Save yourself!!!